Call Center Representative
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Job Location:
San Diego, CA - USA
Monthly Salary:
$ 45 - 55
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Job Summary:
The Call Center Representative serves as the primary point of contact for customers handling inbound and/or outbound calls. The role involves providing information resolving issues processing orders and ensuring a positive customer experience.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Provide accurate information about products services billing or company policies.
Resolve customer complaints or escalate complex issues to higher-level support.
Process orders returns or account updates in the companys system.
Maintain customer records by updating account information as needed.
Meet or exceed performance metrics such as call quality handle time and customer satisfaction.
Adhere to company policies procedures and compliance standards.
Participate in training and feedback sessions to improve service quality.
Requirements
High school diploma or GED required; associates degree preferred.
Excellent verbal and written communication skills.
Strong problem-solving and active listening abilities.
Basic computer proficiency (CRM systems Microsoft Office etc.).
Ability to multitask and manage time effectively.
Patience and empathy in customer interactions.
Benefits
Required Skills:
High school diploma or equivalent (Bachelors degree preferred). Excellent verbal and written communication skills.
Required Education:
High school diploma or equivalent (Bachelors degree preferred).
Company Industry
IT Services and IT Consulting
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
