Customer Support Specialist
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Job Location:
Indiana, IN - USA
Monthly Salary:
$ 55 - 65
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Key Responsibilities:
Respond to customer inquiries via phone email live chat or social media promptly and professionally.
Document customer interactions and maintain accurate records in the CRM system.
Collaborate with internal teams to escalate and resolve complex issues.
Educate customers on product features updates and best practices.
Identify opportunities to improve customer experience and contribute to process improvements.
Monitor customer feedback and report trends to management.
Maintain knowledge of company products services and policies.
Requirements
High school diploma or equivalent; bachelors degree preferred.
Proven experience in customer service support or a related role.
Excellent written and verbal communication skills.
Strong problem-solving skills and attention to detail.
Ability to handle difficult customers with empathy and professionalism.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to work in a fast-paced environment and manage multiple tasks.
Benefits
Health & Wellness: Medical dental and vision insurance.
Paid Time Off: Vacation days sick leave and public holidays.
Work-Life Balance: Flexible working hours.
Required Skills:
High school diploma or equivalent; bachelors degree preferred. Proven experience in customer service support or a related role. Excellent written and verbal communication skills. Strong problem-solving skills and attention to detail. Ability to handle difficult customers with empathy and professionalism. Proficiency in using CRM software and Microsoft Office Suite. Ability to work in a fast-paced environment and manage multiple tasks.
Company Industry
IT Services and IT Consulting
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