Client Success Executive

Altera a member of the N. Harris Computer Corporation family delivers health IT solutions that support caregivers around the world. These include the Sunrise Paragon Altera TouchWorks Altera Opal STAR HealthQuest and dbMotion solutions. At the intersection of technology and the human experience Altera Digital Health is driving a new era of healthcare in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Client Success Executive

Altera Digital Health

Remote (Canada Eastern Time)

Who We Are

At Altera Digital Health were not just building software; were creating a healthier future. We believe technology should empower clinicians not get in its way. Our mission is to partner with healthcare organizations to build smarter more connected systems that improve patient care.

We are a company on the move and were looking for passionate purpose-driven innovators to join our team.

The Opportunity

Altera Digital Health is looking for a Client Success Executive (CSE) to be the ultimate partner and advocate for our clients.

In this role you are the voice of the client to Altera and the voice of Altera to the client. Your mission is to ensure our partners dont just use our solutions; they thrive with them. You will be the single point of executive ownership responsible for driving robust adoption building unshakeable relationships and ensuring our clients realize the maximum value from their partnership with Altera.

This isnt just account management. You are a trusted advisor a strategic planner and the key driver of our clients long-term success.

What Youll Do

• You will develop and nurture client relationships acting as a trusted advisor. Youll facilitate high-level strategic planning sessions to align Alteras solutions and roadmaps with the clients highest organizational priorities.
• Serve as the primary executive escalation point and the clients biggest advocate within Altera. Youll navigate complex challenges with poise from coordinating service initiatives to resolving financial and contractual items.
• Proactively identify opportunities for clients to gain more value from our solutions. Youll lead strategic operational reviews identify quick wins for your clients and explore expansion opportunities that deepen our partnership.
• You are relentless about client success. You will promote and track client health via Net Promoter Score (NPS) and other KPIs identify and grow reference accounts and share client success stories that highlight improved outcomes.
• Represent Altera leadership at client meetings tradeshows and conferences. Youll deliver key communications maintain meticulous internal reporting (Client 360) and ensure your clients are always prepared for whats next in the industry.
• There will be 20-30% travel expected for this role across .

What Youll Bring

• Proven success in high-level client account management client success or strategic consulting.
• Industry Expertise: A deep understanding of the healthcare industry is essential. You understand its practices trends and the technical landscape of healthcare software (EHRs etc.).
• Relationship Skills: A demonstrated ability to build and maintain strong C-suite-level relationships. You are a natural advisor who builds trust effortlessly.
• Adaptability: You are flexible resilient and experienced in managing diverse and complex client situations with a calm solutions-oriented approach.
• Education: A Bachelors degree is preferred but your equivalent experience is what truly counts.

Why Join Altera Digital Health

This is your chance to make a tangible impact on patient care across North America. We are a dynamic team where you can see your work directly influence our clients and the communities they serve.

We value collaboration curiosity and a relentless focus on return we offer:

• A flexible remote-first work environment.
• The opportunity to be a key leader in the digital health revolution.
• A culture of innovation where your voice is heard and your ideas matter.

Ready to make a difference Apply today to join a team thats passionate about building the future of health.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by local law.

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