Assistant Chief Concierge

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Assistant Chief Concierge plays a key leadership role within the Front of House team managing the Concierge operations while providing hands-on support and coverage to the Front Desk as needed. This hybrid position ensures seamless guest experiences from arrival to departure by delivering exceptional service anticipating guest needs and maintaining close collaboration between the Concierge and Front Desk teams.

What will I be doing

As the Assistant Chief Concierge you will be responsible for performing the following tasks to the highest standards:

Concierge Operations

Oversee all Concierge and transportation functions to ensure smooth efficient and guest-focused service.

Develop communicate and ensure adherence to all luggage handling procedures.

Supervise and guide the Concierge team ensuring Hilton and hotel policies are consistently followed..

Coordinate and monitor timely delivery and collection of guest luggage.

Ensure proper reception and farewell of VIP guests and Hilton Honors members at both the hotel and airport.

Maintain in-depth knowledge of local attractions events and services to offer tailored recommendations and experiences.

Ensure all Concierge team members maintain professional grooming and presentation standards.

Identify and recommend service enhancements cost efficiencies and revenue opportunities.

Front Desk Support

Provide support to the Front Desk team during peak periods large group arrivals/departures or in the absence of key personnel.

Handle guest check-ins check-outs and billing in accordance with Hilton brand standards.

Assist with resolving guest concerns promptly and professionally.

Liaise with other departments to ensure smooth communication and operational efficiency.

Maintain a consistent presence in the lobby to engage with guests and support both Concierge and Front Desk functions.

Leadership & Administration

Set and monitor team goals in alignment with departmental and hotel objectives.

Ensure all reporting and service deadlines are met.

Promote a culture of teamwork service excellence and accountability.

Adhere to hotel safety security and emergency policies and procedures.

Perform other reasonable duties as assigned by management.

EOE/AA/Disabled/Veterans

What are we looking for

An Assistant Chief Concierge serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

Secondary School education and above.

At least 3 years of experience in a supervisory level in Concierge and Front Desk operation.

Fluent in English and a second language to meet business needs.

Appreciate Hiltons culture.

Good character and ethics.

Strictly obey the relevant laws and regulations internal policies and implementations.

Strong sense of principle professional management ability a good team player excellent interpersonal skills sense of decency honest and reliable.

Have a strong sense of responsibility and learning ability.

Hotel management experience preferred but not required.

Member of the Golden Key Association preferred.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience:

Chief