Retail & Cellar Supervisor

At ARC we embrace diversity we develop our people we care for our visitors we think about our impact and we are proud of our sport.

Who is Southwell Racecourse & Golf Club

Set the in the town of Southwell near Newark and one of only six all-weather racecourse tracks in the UK Southwell has its own unique charm and character making it one of the premier sporting venues in the East Midlands. After previously owning the UKs only fibresand surface All-Weather track Southwell switched over to a Tapeta surface as of 2021. With racing on both All-Weather and Turf tracks taking place throughout the year we are one of the countrys busiest racecourses.

Not only are we Horseracing at Southwell we are also home to Southwell Golf Club. The course has two contrasting nine holes. The Front 9 sits within Southwell Racecourse and is characterised by a large number of water hazards. The 7th hole a 138 yards par 3 with an island green is Southwells signature hole.

Work Perks of being a Retail & Cellar Supervisor with us at ARC

• 2 Annual Members passes giving access to over 1500 racedays
• Hotel Discounts and Complimentary Golf
• Annual leave starting at 22 days increasing up to 28 in line with length of service
• Pension & Group life assurance schemes
• Healthshield including 24hr GP & EAP

and so much more!

About the Role

Were looking for a Retail and Cellars Supervisor to join our catering and events team!
In this role youll play a key part in driving the success of our catering operation helping us grow sustainably by improving service boosting revenue and finding smart ways to save costs. Youll also be a big part of creating great experiences for our guests across Southwell Racecourse and the Golf Club.

Please note: Due to the nature of our business working hours will often include late nights early mornings weekends and bank holidays.

What Youll Be Doing

As our Retail and Cellars Supervisor youll:

• Support the Catering Team in delivering and putting into action the catering strategy for Southwell Racecourse and Golf Club.
• Oversee all retail operations including food drink bar and concession outlets from pre-event setup and live operation to post-event clean-down.
• Get creative with ideas to drive spend per head track performance and suggest new ways to increase sales.
• Work closely with our Sales Executives to plan monitor and update catering details for both racing and non-racing events.
• Lead high-volume operations ensuring every event runs smoothly and that key client needs are met with care and attention.
• Take ownership of the ARC EPOS system helping to manage and improve its use across the catering team.
• Support with labour planning and cost control across events hospitality and retail operations.
• Provide hands-on support to the Golf Club as part of the wider catering offer.

About You

Were looking for someone who brings both experience and enthusiasm! Ideally youll have:

• GCSE Grade C (or equivalent) or above in Maths and English
• Strong computer literacy
• Level 3 Food Safety Qualification
• A Personal Licence
• Proven experience in a similar supervisory or operational role
• A good understanding of food and beverage service and products
• Excellent communication and interpersonal skills
• A track record of driving commercial success and spotting new opportunities
• Experience in implementing change and delivering great customer service
• Confidence in business and strategic planning
• Solid IT and business systems knowledge
• This role requires a reasonable level of physical fitness as it involves regular heavy lifting and manual handling.

We are on a thrilling journey. So to join us at our next destination be part of a winning team and to learn more about our company and this exciting opportunity apply today!

At ARC were committed to building a diverse inclusive and equitable workplace.
We welcome applicants from all backgrounds and do not discriminate based on age disability gender race religion or any other protected characteristic.

If you need any adjustments to take part in the application or interview process please let us know were happy to help.

We believe diversity makes us stronger and were working hard to create an environment where everyone feels safe respected and heard.

Closing Date