Services Quote to Cash Expert

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

We are looking for a Quote to Cash Expert with experience in delivering successful projects and driving cross functional business process transformation to join our team. This role evaluates guides defines and designs any process or system change for end to end Product and Services Orderability from Sales Quoting Order Fulfillment Finance Reporting and Service/Contract Management. You will be responsible for comprehensive knowledge of the current processes and systems utilized within the various business support functions in Motorola Solutions as well as understanding planned future state functions and optimizations. You will be responsible for reviewing understanding and assessing service offer requirements to provide a solution and design for implementation within the systems for all impacted teams. You will be responsible to propose and drive future needed capabilities with IT to meet service offer and customer experience vision.

What Youll Do:

• Responsible for understanding service offer requirements and business process requirements evaluating requirements and assessing viability and capability of IT systems to provide assessment for implementation.

• Serve as a Services Quote to Cash implementation and flow subject matter expert.

• Work closely with Services Offer Management and IT work partners as well as other cross functional teams (Sales Product Management Service Delivery Supply Chain Finance Marketing etc) to understand requirements vision roadmaps to determine impact on quote to cash flows.

• Design and capture high level solutions and end to end process flows for service offers and major initiatives within our system architecture. Analyze and highlight any gaps or inefficiencies within the system architecture to propose and drive future development.

• Perform Change impact analysis on both offer requirements and end-to-end system flows for new capabilities being introduced. Partner closely with IT Architect on the assigned projects to complement technical analysis with business analysis.

• Own and maintain process documentation and workflow architectures that are relevant to service offer requirements and system environment.

Additional Qualified Skills:

• Experience in various methodologies for business process management across ERP and CRM systems.

• Experience with business processes in Oracle PLM EBS CPQ is required.

• Experience with Order to Cash Quote to Cash process creation is desired.

• Knowledge of subscription revenue management platforms and cloud environments is preferred.

• Proficiency in one or more ERP and CRM systems like Oracle is required

• Experience with development tools such as JIRA Confluence.

• Experience in the IT field or related engineering field is highly preferred.

• Able to learn new technology quickly become the expert solve the problem and teach others.

• Experienced with creating business process models and using them to describe business requirements.

• Has strong requirement gathering analytical and troubleshooting skills.

• Excellent written speaking and interpersonal skills.

• Experience working with remote teams in a global environment.

• Experience with Telecommunication domain knowledge is preferred.

• Knowledge or understanding of some basic software programming language ( PL/SQL Google Script) is preferred.

• Experience in process optimization and automation using various technologies (home grown RPA AI)

Basic Requirements

• Bachelors or Masters degree in management information systems engineering business operations or related field.

• 3 years of experience in process or business architecture definition or ERP systems

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.