Customer Experience Strategist
Share
Job Location:
Downers Grove, IL - USA
Yearly Salary:
$ 110000 - 120000
Posted on:
26-10-2025
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Sentinel is looking for a Customer Experience Strategist to add to our this role the candidate would bridge operational activities with strategic business objectives turning customer data into actional initiative that improve satisfaction loyalty and growth. This role requires strong analytical skills cross-functional collaboration with teams like marketing sales and product managers and the ability to create and present actionable plans to stakeholders including executive leadership. This is a full time hybrid role reporting onsite in Downers Grove IL.
Qualifications
- 3 years of experience working in a data analytic role or similar role
- Strong working knowledge and experience with Power BI and AI tools like ChatGPT Copilot and Gemini
- Ability to work with and communicate effectively with all levels within the organization
- Comprehension of business needs in order to develop data models
- Experience with creating dashboards KPIs and reports
- Microsoft Certifications are a plus but not required
- The candidate must have a car as this position requires travel between location and the transportation of equipment
- A valid drivers license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a can-do attitude
We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$110000-$120000 annually
What you get:
We offer an energetic work environment with many corporate culture amenities competitive salary and rich benefit plan including: Medical Dental Vision 401K 529 Life Insurance Income Protection Short and Long-Term Disability Medical and Child/Elder Care Flexible Spending Account Plans Family Planning Benefits Financial Education Identity Theft Protection and Assistance Legal Services Employee Assistance Program Two weeks vacation additional paid time-off for Personal and Sick certification and hands-on training and employee discount for product services and entertainment.
Overview
IT happen!
Sentinel Technologies Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs from security to communications to systems & networks to software applications to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982 Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco Dell VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ) Chicago and Springfield IL; Phoenix AZ.; Lansing and Grand Rapids MI; Milwaukee WI; and Denver CO.
If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity an entrepreneurial spirit fosters growth through certification and hands-on training and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at
As part of Sentinels employment process candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and accordance with Title VII and state regulations all qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin marital status pregnancy genetics disability military veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position please contact .
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Sentinel Technologies proudly presents Fortis: a comprehensive portfolio of security services and solutions designed to proactively protect every aspect of your digital and physical environment. Our goal is to ensure your organization has the most effective tools to defend its systems ... View more
