Directory Management Monitoring & Support (Hybrid)

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U.S. Citizen U.S. Person or Immigration Status Requirements:

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RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace Systems Pratt & Whitney and Raytheon. Its 185000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics electric propulsion directed energy hypersonics avionics and cybersecurity. The company formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses is headquartered in Arlington VA.

Summary of Role:

This role falls under Directory Management Operations as part of the Directory Monitoring and Support sub team working with various vendors and stakeholders to help maintain enterprise-wide solutions. This role is responsible for monitoring and supporting the management patching support maintenance and recovery of multiple Active Directory domains Azure cloud environments the tools supporting them and end users using the service. Further responsibilities include troubleshooting system issues documenting processes and procedures and participating in program / project calls.

What You Will Do:

• Configuring and managing monitoring solutions

• Troubleshooting user reported issues via service desk ticket

• Installation customization configuration and support of Active Directory support and governance tools

• Develop documentation workflow diagrams and assist with the creation of test scripts

• Participate in projects that require Identity and Access Management (IAM) team involvement

• Oversee production releases

• Monitor delivery against SLAs

• Support and ensure daily processes are in place to maintain an efficient platform

• Review solutions to ensure new and existing integrations are implemented to best practice and security standards

• Participate in production support for any Sev 1 / Sev 2 incidents

Qualifications You Must Have:

• Typically requires a degree in Science Technology Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree 9 years of relevant experience

• Experience with Active Directory and server monitoring processes and solutions

• Knowledge in scripting (PowerShell SQL access excel) and data mapping

• Excellent analytical skills and attention to detail including the ability to troubleshoot complex problems with minimal guidance

• Familiarity with capturing and analyzing network packet capturesand experience using Splunk for log analysis

• U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract

Qualifications We Prefer:

• Excellent communication skills verbal and written and presentation skills.

• Team player with proven collaboration critical thinking and problem-solving skills

• Ability to prioritize work without management direction and provide clear and documented status updates/metrics to management.

• Must have the ability to quickly learn and adapt to new concepts capabilities or tools based on the needs.

• Experience with: SolarWinds Orion Platform Tanium One Identity Active Roles Quest GPOADmin SharePoint ServiceNow

What We Offer:

Whether youre just starting out on your career journey or are an experienced professional we offer a robust total rewards package with compensation; healthcare wellness retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave flexible work schedules achievement awards educational assistance and child/adult backup care.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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