Director, Total Rewards

The Director Total Rewards is responsible for the design implementation and administration of comprehensive benefits compensation and leave programs for the organization. This role ensures that our offerings are competitive cost-effective and aligned with our organizational goals and employee needs. Additionally this role will oversee the Human Resources Information System (HRIS) and HR operations ensuring efficient processes data integrity and compliance with relevant regulations. This role is pivotal in ensuring our Total Rewards philosophy attracts motivates and retains top talent while aligning with business goals organizational culture and fiscal responsibility. The ideal candidate is both a strategic thinker and a hands-on practitioner who brings strong analytical skills deep service orientation and the ability to lead and inspire a team. This position requires a seasoned Total Rewards professional with a proven track record leading complex programs across diverse employee populations. The ideal leader brings the expertise judgment and business acumen to balance strategic priorities with practical execution in a fast-paced growth-oriented environment.

Detailed Responsibilities

Benefits and Compensation:

• Conduct regular market analysis to identify trends gaps and opportunities within compensation and benefits programs; develop and implement compensation and benefits strategy that aligns with the companys objectives and supports talent acquisition and retention when gaps or opportunities are identified.
• Oversee the design and administration of salary structures health wellness retirement and other employee benefit programs.
• Evaluate and negotiate with benefits vendors to ensure high-quality cost-effective offerings.
• Develop and maintain compensation and benefits policies and procedures.
• Prepare and present reports to senior leadership on compensation and benefits metrics strategies and all programs are compliant with federal state and local laws and regulations; conduct regular audits to ensure accuracy and compliance.
• Ensure consistent service delivery and a high quality employee experience.
• Maintain flawless audit reconciliation and control processes to ensure accuracy with payments data feeds and employee records / enrollments.

Leave Administration:

• Oversee the design implementation and administration of all leave of absence programs including FMLA ADA and state-mandated leaves ensuring alignment with legal requirements service standards and organizational policies.
• Partner with HR Business Partners our Third Party Administrator Payroll and other stakeholders to maintain accurate tracking timely approvals and seamless coordination of benefits.
• Continuously improve leave processes and communications to deliver a consistent supportive and positive employee experience while mitigating organizational risk.

HR Operations:

• Lead and manage HR operations ensuring efficient and effective HR processes and workflows.
• Manage and oversee the existing Human Resources Information System (ADP) ensuring data integrity security and accuracy.
• Oversee employee records management including accurate and compliant documentation.
• Implement process improvements to enhance HR service delivery and employee experience.
• Ensure alignment of HR operations with organizational policies and regulatory requirements.

Leadership and Team Management:

• Lead and develop a team of benefits compensation and HR operations professionals (team of 4-5).
• Provide guidance and support to HR business partners and managers on compensation and benefits matters.
• Foster a culture of continuous improvement service orientation and professional development within the team.

Qualifications
The requirements listed below are representative of the knowledge skill ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• 10 years of experience in total rewards with at least 5 years in a leadership role.
• Proven experience in designing and managing health and welfare retirement (401k) and compensation programs in a complex multi-site organization.
• Deep knowledge of regulatory compliance and governance requirements across programs (ERISA ACA HIPAA COBRA Section 125 etc.).
• Thoroughly experienced in managing audits filings (Formetc.) and employee disclosures.
• Proven ability to manage and optimize relationships with benefits brokers carriers and third-party vendors to ensure quality service compliance and cost efficiency.
• Exceptional relationship management and influencing skills; adept at partnering across HR and business functions to deliver consistent high-quality service and a thoughtful employee experience aligned with business realities.
• Demonstrated ability to design and oversee rigorous audit and reconciliation controls ensuring accuracy data integrity and compliance
• Robust experience overseeing leave of absence programs including FMLA S/LTD ADA PMFL and state leave administration with a focus on compliance employee support and process consistency.
• Strong analytical and financial modeling skills; ability to translate data into actionable insights.
• Excellent communication and influencing skills with the ability to work effectively across all levels of the organization.
• Proficiency in HRIS and compensation/benefits software.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Demonstrated ability to lead and develop high-performing teams.

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