Online Support Associate Seasonal
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Job Location:
Minneapolis, MN - USA
Hourly Salary:
$ 18 - 24
Posted on:
16 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Come work with us not for us!
2nd Swing is a one-of-a-kind forward-thinking customer-centric golf retail company. Our employees are highly valued and are encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find:
- Vast Exposure to the Golf Industry
- A Commitment to Total Well-Being
- Opportunities to Discover Your Fit and Make an Impact
- A Collaborative and Flexible Environment
Position Summary:
The Online Fitting & Support team works hard to offer excellent customer service to all 2nd Swing golfers and plays a very important role in helping to achieve our mission of Best-in-Class Service. The Online Support Associate plays an integral role at 2nd Swing because of their ability to positively impact a very large number of golfers and their experiences. This is an in-office seasonal role.
The ideal candidate will have a very good understanding and passion for the game of golf be successful in creating customer relationships and have previous call center or retail-store experience. A positive attitude high energy and dedication to professionalism are traits that we look for in potential candidates. We are looking for these individuals who are willing and able to handle multiple tasks possess great communication skills and have the desire to learn.
Responsibilities:
- Achieve a high level of golfer engagement and satisfaction through all touch points
- Communicate and manage queue of golfers via phone email and chat
- Work with manufacturers to confirm warranty inquiries
- Track and locate golf equipment
- Educate promotional trade-ins to golfers
- Reattribute inventory
- Engage in continuous training around product and equipment
- Contribute to team effort by accomplishing related tasks as needed
Preferred Qualifications:
- Familiarity with: NetSuite Microsoft365 UKG Counterpoint Braintree Affirm PayPal
- eCommerce experience
- Excellent communication and problem solving skills
- Personable energetic and professional with a passion for the game of golf
Required Qualifications:
- 1 year of customer service sales or call-center experience
- Basic understanding and willingness to learn about golf equipment
Physical Requirements:
- Ability to work 40 hours per week including weekends
- Prolonged periods of sitting standing and bending.
Compensation:
$18 - $24 per hour based on previous experience
Required Experience:
IC
Key Skills
- Business
- Marketing
- User Interface
- Web Content
- A/B
- Communication
- CRM
- Paid Search
- HTML
- Project Management
- Content Marketing
- Email Campaigns
- ROI
- Digital strategy
- Analytics
About Company
Buy, sell & trade new & used golf clubs and equipment. 2nd Swing is home to the most diverse golf inventory at a discounted price.
