Lead Client Director Transportation & Logistics

What you will do:

We are seeking a strategic and highly experienced Lead Client Director to own and nurture C-suite
relationships across multiple business lines serving as the single point of accountability for enterprise-wide
multi-year transformation initiatives. The ideal candidate will apply deep industry expertise to understand
complex customer business challenges and drive comprehensive account strategies that deliver sustained
growth and value.
 

Key Responsibilities:

Own and manage executive-level relationships acting as the primary liaison between the client and
all business units.
Lead the development and execution of long-term multi-year transformation agendas aligned with
client priorities.
Apply industry knowledge to identify and address customer challenges guiding strategic account
planning.
Drive topline growth through compelling value-based storytelling focused on multi-year Customer
Account Contract Value (CACV) expansion.
Develop and oversee account strategy and growth roadmaps for large complex enterprise clients.
Lead and coordinate a cross-functional team comprising Account Executives (AE) Solution
Consultants (SC) Product and Customer Experience Groups (CEG).
Link customer outcomes directly to business and financial impact to demonstrate value realization.
Leverage a consulting mindset to advise clients on transformational opportunities and measurable
business results.
What Sets This Role Apart:
Unlike traditional Account Executives the Lead Client Director focuses on cultivating long-term strategic
growth and nurturing multi-year client relationships rather than solely executing individual deals.

Qualifications :

To be successful in this role we need someone who has:

• Experience selling into and managing a strong relationship with FedEx.
• 10 years experience managing a team of field-based sales or solution sales representatives in a
• matrixed sales environment in the enterprise software space to enterprise customers
• Proven experience managing executive-level client relationships in complex enterprise
• environments.
• Strong background in consulting or strategic advisory roles.
• Deep industry Industry-specific experience in verticals such as TMT Banking Retail Transportation
• Energy and/or Health Insurance
• Ability to translate customer challenges into actionable strategies.
• Excellent leadership and cross-functional team coordination skills.
• A strong track record of driving significant business growth through value-based engagement.

FD21

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time