Human Services Case Manager (Russian Vietnamese Bilingual Preferred)

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.

You do not need to be bilingual to apply or be considered for this position. If you are bilingual we encourage you to apply. We serve diverse communities and recognize the importance of serving people in their preferred language.

Opportunity awaits! Step into a role where your skills can transform livesbecome a Human Services Case Manager and play a crucial part in ensuring that older adults and individuals with disabilities receive the care and support they deserve. APPLY TODAY!

Summary of Duties

As a Human Services Case Manager you will:

• Interview Oregonians to determine initial and ongoing physical cognitive and financial eligibility for healthcare social services and protective service needs.
• Conduct interviews in person or on site using the Case Assessment and Planning System (CA/PS) assessment tool on a state-issued laptop.
• Make appropriate referrals to other ODHS programs and resources as well as community resources.
• Process data according to policy timeframes ensure appropriate documentation and forms are completed and sent and communicate eligibility decisions to ensure delivery of benefits and services.
• Contact Oregonians or collateral contacts monthly to monitor service plan and safety needs.
• Work closely and collaboratively with the Oregonian other agencies medical providers and community partners in order to provide benefits services and information.
• Work with Oregonians to create person-centered risk mitigation plans and provide risk mitigation as needed.

Minimum Qualifications

A valid drivers license and acceptable driving record are required for this position.

A bachelors degree in a Behavioral Science Social Science or a closely related field.

OR

A bachelors degree in any field AND one year of human services related experience (i.e. work providing assistance to individuals and groups with issues such as economically disadvantaged employment abuse and neglect substance abuse aging disabilities prevention health cultural competencies inadequate housing).

OR

An associate degree in a Behavioral Science Social Science or a closely related field AND two years of human services related experience (i.e. work providing assistance to individuals and groups with issues such as economically disadvantaged employment abuse and neglect substance abuse aging disabilities prevention health cultural competencies inadequate housing).

OR

Three years of human services related experience (i.e. work providing assistance to individuals and groups with issues such as economically disadvantaged employment abuse and neglect substance abuse aging disabilities prevention health cultural competencies inadequate housing).

Essential Attributes

We are looking for candidates with:

• Experience maintaining effective professional and courteous working relationships with co-workers supervisors and public.
• Experience staying focused when faced with interruptions competing priorities or environmental distractions while solving complex problems and demonstrating effective allocation of time resources.
• Experience demonstrating an understanding of how diversity positively impacts teams and the communities they serve.
• Experience working in a fast-paced environment with a constant and ever-changing work environment.

Preference will be given to candidates that are bilingual in Russian and Vietnamese.

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age date of birth attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Your work schedule will be 8 a.m. - 5 p.m. Monday Friday Pacific Standard Time (PST).
• Hybrid work condition will be considered after 6-month trial service.
• Travel is required to meet business needs and to attend employee training classes. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need.
• This position requires a good attendance pattern and appropriate use of accrued paid leave to ensure branch coverage for vacations and other leaves as well as acceptable customer service for the Oregonians we serve.
• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
• Employees in these positions may be required to work a flexible work schedule as a condition of employment.
• Fast paced environment with constantly evolving policies and procedures.
• May drive a variety of different types of vehicles to remote places in a variety of terrain and possibly inclement weather.
• Repetitive motions prolonged sitting and daily computer and technology use.
• Work is conducted both in office settings long term care facilities in clients homes and the community at large.
• May come in contact with animals.
• May be exposed to communicable diseases such as the flu virus Covid-19 and MRSA.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans preference:

• Veterans preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

• The recruiter for this position is Cris Jansen If you contact the recruiter please include the job requisition number: REQ- 189643
• Phone:
• Email: