Key Responsibilities:

Strategic Alignment & Change Support

• Serve as a bridge between the central corporate organization and account team to ensure alignment and effectiveness of communication tactics.

Communication Strategy Planning & Execution

• Own the comprehensive strategy planning design/development and delivery of all account-wide communications.

• Functions as a strategic and proactive advisor for messaging and narrative creation collaborating with the account executive team to develop focused and impactful communications for varied stakeholder audiences.

• Ensure all internal account messaging aligns with enterprise communication engagement and change management strategies.

• Address ad-hoc internal account communication needs including but not limited to business updates policy rollouts and change initiatives.

• Manage content creation for various internal channels (emails newsletters intranet presentations) with appropriate tone and branding.

Engagement & Feedback Management

• Manage and deploy pulse surveys sentiment tracking and feedback mechanisms to gauge communication and change initiative effectiveness.

• Summarize insights and trends to inform continuous improvement.

• Track communication effectiveness through analytics surveys and feedback tools.

• Recommend improvements based on measurable outcomes and stakeholder input.

Stakeholder & Network Coordination

• Facilitate collaboration with subject matter experts (SMEs) to ensure accurate and timely content.

• Activate and support peer champion networks to localize and reinforce change messaging.

• Partner closely with the central marketing and change teams to maintain message consistency across initiatives.

Qualifications:

• A bachelors degree in communications marketing organizational development or related discipline.

• 3-5 years of experience in internal communications change management support or employee engagement roles.

• Proven track record in executing change communications that align with broader enterprise strategies.

• Superior written communication facilitation and storytelling abilities complemented by advanced proficiency in PowerPoint.

• Strategic mindset with the capacity to align communication and engagement initiatives with organizational vision and objectives.

• Strong coordination and interpersonal skills effective across various functional areas and levels.

• Proficient in utilizing Microsoft 365 SharePoint survey platforms (such as Qualtrics Smartsheet MS Forms) and project management tools.

Preferred Skills:

• Familiarity with change frameworks (e.g. Prosci ADKAR Kotter).

• Experience supporting communications for large-scale transformation efforts.

• Understanding of frontline and client-facing operational environments.