MedTech Field Service Rep Nationwide Travel

Our MedTech Field Service Representatives experiences a unique opportunity to respond to evaluate and prioritize assigned service orders for assistance with remediation needs are required by the client; including hardware software networking customer service and other computer related technologies.

The project team partners with the customer project team to deliver the goal of an on-time successful system implementation on site.

What you will be doing in the role:

• Responds to evaluates and prioritizes assigned service orders for assistance with remediation needs are required by the client; including hardware software networking customer service and other computer related technologies.
• Provides quality technical customer service in a professional responsive empathetic reliable patient resourceful and assured manner
• Effectively documenting all steps taken to service the request in the appropriate tracking system
• Handles problem recognition isolation resolution and follow-up for routine customer problems escalating and/or collaborating to solve more complex issues to advanced team members or department management.
• Maintains personal parts inventory and actively resources needed parts from approved sources
• Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area
  • If supporting an area outside of their normal region efforts will be made in advance to secure proper vendor credentialing
• Sets scheduled availability within BD systems so that notification of new work can be received. Works with Novasyte to make BD aware of time off requests for gap coverage and planning
• Follow calibration protocol for all tools used to service BD equipment in a timely manner to maintain compliance through customer servicing

Job Requirements:

• HS Diploma minimum is required or higher degree is preferred.
• Must have intermediate troubleshooting abilities in the disciplines of electronics mechanics and electromechanical systems.
• Experience as a military technician computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.
• Experience in healthcare field service engineering biomedical maintenance customer service pharmacy technician electronics electrical technical work or IT is beneficial for this position.
• Strong communication skills and ability to provide exceptional customer support.
• This position requires a considerable amount of pushing pulling stooping bending and lifting to 50 LBS
• Ability to clear hospital vendor credentialing requirements including proof of vaccination status required

Travel Requirement:

• Travel local and national is required to support customer needs.
• Respond to and arrive at customer sites within the service tickets Service Level Agreement
• Must have an active driver licenseand a personal vehicle to use for job related assignments
• Travel and your time traveling is paid as is mileage.

Preferred Attributes:

• Pharmacy Technician Informaticist or LPNare good considerations
• Retail or Hospital Pharmacy experience preferred
• Prefer four or more years in the healthcare environment with technical (systems) involvement
• Ability to work independently in customer settings with minimal supervision.

IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results improve patient outcomes and unleash new opportunities.

Benefits: This position is eligible for our Medical Benefits.

Vaccine/Immunization/Hospital Credentialing Requirement:A required function of this job requires individuals to enter various healthcare facilities. Thus upon selection individuals must complete healthcare facility credentialing process. To obtain credentials individuals must meet the immunization requirements specified by the facility. Individuals are typically requiredto have completed/up to date: Measles Mumps & Rubella vaccine Varicella (chicken pox) vaccine Negative Tuberculosis (TB) Test Tetanus Diphtheria & Pertussis (Tdap) vaccine Hepatitis B vaccine Influenza vaccine (seasonal) and COVID-19 vaccine primary series (heavily enforced by most facilities some require booster(s)).Please note IQVIA complies withall applicable laws regardingreasonable accommodationsor exemptions for religious medical or other legally protected reasons however our clients requirements may supersede this.

*Please note: Due to the nature of this role it is not eligible for Visa sponsorship.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is $30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.