German Speaking Technical Customer Advisor On-site in Sunny Porto!

Are you a fluent German speaker looking to launch an international career in a dynamic high-tech sector We have an exciting opening for a Technical Customer Advisor to join our team based on-site in Porto Portugal.

This is your chance to use your language skills to provide crucial support for advanced medical products. If you are customer-focused technically inclined and adaptable we encourage you to applyno previous industry experience is mandatory as full training is provided!

Your Role and Core Responsibilities

Your primary task will be to serve our German-speaking customer base including patients and medical professionals ensuring they receive exceptional service and product support. Key duties include:

• Front-Line Support: Act as the main point of contact expertly addressing all customer questions and issues through phone calls email and chat.
• Problem Solving: Efficiently troubleshoot and resolve technical difficulties related to our specialized medical equipment guiding users toward solutions with patience and clarity.
• Process Management: Accurately handle the documentation processing of orders and coordination of returns strictly following established quality and regulatory procedures.
• Compliance & Records: Diligently record all interactions and outcomes in the system maintaining strict adherence to data privacy and medical guidelines.
• Flexible Schedule: You must be prepared for a rotational 24/7 working schedule (Monday to Sunday with 2 rotating days off). This involves working varied shifts including occasional night shifts (22:00 07:00) to ensure constant customer availability.

What We Need From You

• Language Skills: You must possess native or C1 fluency in German (written and verbal) and have strong working proficiency in English (B2 level or higher).
• Commitment: Willingness to live and work on-site in Porto Portugal.
• Availability: Comfort and commitment to working all shifts within a full rotational schedule including nights and weekends.
• Soft Skills: A natural ability to communicate clearly empathize with customers and solve problems effectively under pressure.

Compensation and Benefits

We offer a highly appealing package for candidates relocating or already living in Portugal:

• Generous Pay: A competitive salary package that includes a generous meal allowance.
• Security: Comprehensive Health and Life Insurance.
• Career Investment: Access to high-quality fully paid training and clear opportunities for long-term career growth.
• Porto Lifestyle: A stable role in a modern inclusive environment in a fantastic European city.

Relocation Package Highlights:

We help cover your transition costs with financial assistance:

• International Relocation: We reimburse your initial flight cost up to 400 (after 180 days) and provide up to 28 days of hotel accommodation upon your arrival.
• National Relocation: We reimburse travel costs up to 150 (after 180 days) and provide up to 15 days of hotel accommodation upon your arrival.

Apply now and take the next step in your career in Porto!