Lending Specialist

Saint Louis, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Lending Specialist

Reports To: Manager Lending Center

Positions Supervised: N/A

FLSA Status: Non-Exempt

Job Summary

The Lending Specialist assists members with their loan needs by providing exceptional service through phone and online interactions. This role engages members in thoughtful financial conversations to identify needs recommend solutions and deliver a positive lending experience. ** This is a Hybrid/St. Louis position **

Job Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities duties and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

Engages members through phone and online channels to provide information financial guidance and recommendations on Credit Union products and services
Processes loan applications analyzes eligibility assesses risk prepares documentation obtains approval closes loans and delivers decisions to members
Analyzes members financial standing and credit reports including calculating debt-to-income ratios to determine loan eligibility
Identifies opportunities to consolidate debt or refinance loans held by other institutions promoting Credit Union solutions that meet member needs
Maintains required reports and work queues to ensure timely and accurate loan processing
Partners with internal departments to support title work payoff information and other follow-up items
Supports Contact Center operations by managing overflow calls and assisting with loan-related inquiries and applications
Ensures loan documentation and processing comply with all applicable regulations and internal policies
Focuses on achieving service standards and contributing to Net Promoter Score (NPS) goals
Promotes positive relationships between members internal partners and the Credit Union

Required Qualifications

An equivalent combination of education training and experience will be considered.

High school diploma or equivalent
2 years related professional experience

Preferred Qualifications

1 year experience in consumer lending loan processing or a financial services environment

Knowledge Skills and Abilities (KSAs)

A representation of the knowledge skills and abilities necessary to perform this job competently.

Knowledge of applicable laws and regulations including but not limited to the Bank Secrecy Act (BSA) the Patriot Act and the Office of Foreign Assets Control (OFAC)
Strong understanding of system utilization lending and Credit Union products to find lending options for all member needs
Understanding of principles involved in various types of loans including those granted insured or guaranteed by institutions
Familiarity with the financial structures and practices of businesses and organizations
Ability to analyze financial data and assess credit risk
Proficiency in guiding members through the loan application process and addressing their queries
Skilled in marketing loan products and services and actively soliciting new business
Competence in making informed decisions regarding loan approvals and risk assessments
Strong oral and written communication skills to present information clearly and effectively
Ability to develop and maintain relationships with members and other stakeholders

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of this jobs functions.

Hybrid work environment (combination of remote & onsite); requires regular use of online tools systems and collaboration platforms
General office setting when working onsite

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to work at a computer in a stationary position for up to 8 hours per day
Ability to occasionally carry light materials (e.g. laptop presentation materials)

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal state and local laws and provides equal employment opportunities without regard to race color religion gender age sexual orientation gender identity or expression national origin military orveteran status disability (including pregnancy) genetic information or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.

Required Experience:

Job Title: Lending SpecialistReports To: Manager Lending CenterPositions Supervised: N/AFLSA Status: Non-ExemptJob SummaryThe Lending Specialist assists members with their loan needs by providing exceptional service through phone and online interactions. This role engages members in thoughtful finan...