Service Manager

Fargo, ND - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

The Service Manager oversees the service department at Interstate Power Systems Fargo facility ensuring high-quality repair and maintenance services for heavy-duty diesel trucks off-highway equipment and generators. This role involves managing a team of certified technicians coordinating service schedules maintaining customer satisfaction and driving operational efficiency. The ideal candidate will have strong leadership skills and extensive experience in heavy-duty diesel mechanics equipment repair and generator maintenance.

Key Responsibilities

Team Leadership: Supervise train and motivate a team of factory-trained technicians fostering a culture of safety teamwork and exceptional service.
Service Operations: Oversee daily service activities including diagnostics repairs and preventive maintenance on heavy-duty diesel trucks off-highway equipment and generators.
Customer Service: Build and maintain strong relationships with customers addressing inquiries providing repair updates and ensuring high satisfaction levels.
Workflow Management: Schedule and prioritize service jobs to meet deadlines optimize technician productivity and minimize downtime for customer equipment.
Quality Control: Ensure all repairs meet manufacturer standards and company quality guidelines conducting inspections as needed.
Inventory Coordination: Collaborate with the parts department to ensure availability of necessary parts and manage service-related inventory.
Financial Oversight: Monitor service department performance manage budgets and achieve revenue and profitability targets.
Compliance: Enforce compliance with safety regulations DOT standards and environmental policies in all service operations.
Reporting: Prepare and analyze service reports tracking key performance indicators such as turnaround time customer feedback and technician efficiency.

Qualifications

Experience: Minimum of 5 years in heavy-duty diesel truck repair off-highway equipment maintenance or generator service with at least 2 years in a supervisory or management role. Experience with brands such as Detroit Diesel Caterpillar Allison Transmission or MTU is preferred.
Education: High school diploma or equivalent required; associate or bachelors degree in diesel technology business management or a related field is a plus.
Certifications: ASE certifications manufacturer-specific training or other relevant credentials in diesel mechanics or generator repair are highly desirable.
Skills:
- Strong technical knowledge of heavy-duty diesel engines transmissions hydraulics and generator systems.
- Proven leadership and team management abilities.
- Excellent communication and customer service skills.
- Proficiency with service management software inventory systems and Microsoft Office.
- Ability to multitask in a fast-paced environment and make data-driven decisions.
Other Requirements:
- Valid drivers license; CDL is a plus.
- Ability to lift to 50 pounds and work in a shop environment.
- Willingness to work occasional evenings or weekends based on customer needs.

Job Summary The Service Manager oversees the service department at Interstate Power Systems Fargo facility ensuring high-quality repair and maintenance services for heavy-duty diesel trucks off-highway equipment and generators. This role involves managing a team of certified technicians coordinating...

Job Summary

Key Responsibilities

Team Leadership: Supervise train and motivate a team of factory-trained technicians fostering a culture of safety teamwork and exceptional service.
Service Operations: Oversee daily service activities including diagnostics repairs and preventive maintenance on heavy-duty diesel trucks off-highway equipment and generators.
Customer Service: Build and maintain strong relationships with customers addressing inquiries providing repair updates and ensuring high satisfaction levels.
Workflow Management: Schedule and prioritize service jobs to meet deadlines optimize technician productivity and minimize downtime for customer equipment.
Quality Control: Ensure all repairs meet manufacturer standards and company quality guidelines conducting inspections as needed.
Inventory Coordination: Collaborate with the parts department to ensure availability of necessary parts and manage service-related inventory.
Financial Oversight: Monitor service department performance manage budgets and achieve revenue and profitability targets.
Compliance: Enforce compliance with safety regulations DOT standards and environmental policies in all service operations.
Reporting: Prepare and analyze service reports tracking key performance indicators such as turnaround time customer feedback and technician efficiency.

Qualifications

Experience: Minimum of 5 years in heavy-duty diesel truck repair off-highway equipment maintenance or generator service with at least 2 years in a supervisory or management role. Experience with brands such as Detroit Diesel Caterpillar Allison Transmission or MTU is preferred.
Education: High school diploma or equivalent required; associate or bachelors degree in diesel technology business management or a related field is a plus.
Certifications: ASE certifications manufacturer-specific training or other relevant credentials in diesel mechanics or generator repair are highly desirable.
Skills:
- Strong technical knowledge of heavy-duty diesel engines transmissions hydraulics and generator systems.
- Proven leadership and team management abilities.
- Excellent communication and customer service skills.
- Proficiency with service management software inventory systems and Microsoft Office.
- Ability to multitask in a fast-paced environment and make data-driven decisions.
Other Requirements:
- Valid drivers license; CDL is a plus.
- Ability to lift to 50 pounds and work in a shop environment.
- Willingness to work occasional evenings or weekends based on customer needs.