Residential Service Manager

About us:

We are leaders in mental health service delivery specialising in working with adults and young people and in early childhood intervention.

Stride is a name that expresses our ambition its a name thats purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on our next stage join us to make a difference. Were here to Stride.

On offer:

• Basedacrosssiteslocatedin Brisbane North and South
• Permanent full-time opportunity available
• Excellent Base salary plus super
• Salary Packaging options (up to $15899 tax free!)
• Meals and entertainment allowance of up to $2650!
• Leave loading at 17.5%
• Stride Rewards access to discounts from 100s of retailers (fashion food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role overview:

This is an exciting opportunity for a passionate and experienced manager to lead a cluster of Strides residential services providing leadership and support to Service Leaders overseeing teams ofadults andyoung peopleResidential Support Workers across a number regions.

• Day to daydelivery of excellence in quality care provision ensuring allgovernancecomplianceand risktargets are implemented and met
• Supportinginnovation and quality improvement to ensureevidence-basedoutcomes for people accessing the service.
• Operational management of the teams including support with disciplinary measures and grievance recruitment and selection personal career development and statutory and mandatory training
• Providing high-level service input and advice to Stride staff and other stakeholders ensuring high standards of client care at all times
• Monitoring and reviewing the systems and processes used in Client Services. The collected information is used to analyse service delivery outcomes and to enhance the effectiveness of support for persons with a mental illness.
• Assist the Regional Manager in the maintenance of relationships with key stakeholders including attending forums networks and other meetings to promote and improve service delivery
• This role involves anon-callcomponent

Requirements:

• Ideally tertiary level education in a Human Services related discipline i.e. Social Work Psychologyetc.(will also consider a relevant completed Diploma/CertificateIV)
• At least 2 years experience leading and managingadultsand young peopleservice delivery teams
• Demonstrated experience working within a residentialrecovery-basedmodel
• Demonstrated experience and skills working with people experiencing mental illness
• Commitment to professional development and willingness to participate in training as required
• Ability to develop maintain consult and engage with relevant sector stakeholders
• Competency in administration documentation and reporting
• Excellent organisational skills with the ability to prioritise meet deadlines take initiative problem solve work well under pressure and seek counsel where appropriate
• Highly developed communication (including written) and interpersonal skills
• Good computer skills with use of the Microsoft Office Suite
• Must be eligible to apply/currently hold a Blue Card
• Must hold/be willing to apply for NDIS worker screening clearance
• Full driving licence

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental healthrecoveryAboriginal and Torres Strait Islander people people from culturally and linguistically diverse backgrounds LGBTQIA and people with disabilities.

Apply Now!

To apply complete the online application form attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt with a finalclosing date of 07 November 2025.

Any queries please email