Duty Manager
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Job Location:
Monthly Salary:
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
Minor Hotels is thrilled to announce Queens Wharf Residences is now open and we are searching for an enthusiastic and skilled Duty Manager to join our team on a full-time basis. This is an incredible opportunity for a customer service expert to play a key role in the launch of our stunning new property in Brisbane and contribute to an exciting chapter for Minor Hotels.
Key Responsibilities Include:
- Lead and inspire the front office team to deliver outstanding guest experiences ensuring each guest is welcomed with warmth and professionalism.
- Serve as a role model sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
- Oversee the execution of daily tasks ensuring they are completed with precision and efficiency.
- Manage guest arrivals and departures seamlessly delivering a smooth and memorable check-in/check-out experience.
- Proactively address and resolve guest concerns with professionalism ensuring a lasting impression of exceptional service.
Qualifications :
To be successful in this role you will possess the following qualifications and attributes:
- Proven experience in a supervisory role within a hotel front office environment demonstrating strong leadership and team management capabilities.
- Extensive background in the hospitality industry ideally within a hotel or resort setting with a thorough understanding of guest service standards and operations.
- Exceptional customer service skills with the ability to maintain a consistently positive and professional demeanor even in high-pressure situations.
- Strong time management skills with the ability to prioritise tasks efficiently and ensure timely completion of duties.
- Impeccable professional presentation reflecting the high standards of the organisation.
- Flexibility to work weekends and adjust to varying schedules as required by the operational needs of the business.
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
