Customer Service Rep-
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
Customer Service Representative ensures program quality and compliance. CSR will focus on greeting patients answering phone calls scheduling appointments managing patient records verifying insurance information checking patients in and out collecting co-pays and maintaining the cleanliness and organization of the reception area.
ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)
- Answers and appropriately screens and routes telephone calls.
- Greets clients and informs clinician of clients arrival.
- Manage and process incoming client referrals for integrated division (CCBHC HPC CFTSS HRC/SUD).
- Verify insurance information and assist with prior authorizations.
- Collects client copays and distributes Metro Cards if applicable.
- Confirms/schedule client appointments for CCBHC HPC CFTSS HRC/SUD
- Schedules clients next psychiatric/therapy appointment as per request.
- Assist clinicians with client documentation collection and uploads.
- Maintain chart room
- Files types fax and copies all necessary material for clinicians.
- Provides documents to requested parties.
- Verifies clinicians daily billing encounter forms with schedule.
- Participate in team-based Clinic meetings
- Keep track of no shows and reach out to clients.
- Keep track of billable encounters.
- Escort clients to telehealth offices in the Hub and ensure they connect with Providers.
- Enters clinicians weekly schedule into the computer and on daily calendar.
- Completes work within authorized time to assure compliance with clinic standards.
ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES
- Committed to equity diversity inclusion and belonging and active promotion of the ICL values and goals.
- Demonstrates knowledge of and supports clinic mission vision and value statements standards and the code of ethical behavior.
- Ability to work under stress.
- Ability to think clearly with interruptions.
- Ability to meet deadlines.
- Ability to process verbal information and input this information into computer system.
- Ability to prioritize think logically and follow procedures and complex instructions.
- Ability to master basic math skills
- Ability to effectively communicate and interact with clients; staff; colleagues; public; and other agencies and their staff.
QUALIFICATIONS AND EXPERIENCE
Education: Successful completion of high school. Training and Experience: Must be able to type 35 wpm and operate a personal computer. Job Knowledge: Must have knowledge of Medicaid Medicare and third-party requirements. Superior written and verbal communication skills are a must.
Spanish Bilingual preferred.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
ICL is a global specialty minerals and chemicals company operating potash, bromine and phosphate mineral value chains in a unique, integrated business model. The Company employs approximately 11,000 employees worldwide and operates 49 plants in 15 countries worldwide. ICL extracts raw ... View more
