Patient Coordinator (ZR28945JOB)

This is a remote position.

Schedule:

• Monday to Friday 8 am to 5 pm EST
  
• Client Timezone: Eastern Standard Time
  

• Patient Communication: Serve as the primary point of contact for patients via phone email and secure patient portals. Answer patient inquiries with empathy and professionalism.
  
• Scheduling: Manage all aspects of patient scheduling including booking new patient consultations follow-up appointments and procedures. Handle rescheduling and cancellations efficiently.
  
• Patient Intake: Register new patients collecting and verifying all necessary demographic and insurance information. Ensure all digital patient records are accurate and up-to-date in our EMR (Electronic Medical Record) system.
  
• Insurance & Billing Support: Assist patients with questions regarding their insurance coverage co-pays and billing. Verify insurance eligibility and benefits prior to appointments.
  
• Care Coordination: Facilitate communication between patients and our clinical team (doctors nurses and medical assistants) ensuring patient messages are relayed accurately and triaged appropriately.
  
• Administrative Support: Manage patient referrals request medical records and provide patients with necessary pre-appointment instructions and reminders.
  
• Tech & Telehealth: Confidently navigate our EMR scheduling software and telehealth platforms. Assist patients with basic technical support for accessing our patient portal or virtual appointments.
  

• High school diploma or equivalent.
  
• 2 years of experience in a patient-facing role such as a patient service representative medical receptionist or patient coordinator preferably in a clinic or hospital setting.
  
• Must have a private quiet and distraction-free home office space that is HIPAA-compliant.
  
• Must have a reliable high-speed internet connection.
  
• Excellent verbal and written communication skills with a strong emphasis on empathy and customer service.
  
• Strong organizational and multitasking skills with high attention to detail.
  
• Tech-savvy with proficiency in using EMR/EHR systems scheduling software and standard office applications (e.g. Microsoft Office Google Workspace).
  
• Ability to work independently manage time effectively and be a reliable member of a remote team.
  
• Excellent English skills and ability to be understood clearly and friendly outgoing personality
  

• Associates or Bachelors degree in Healthcare Administration or a related field.
  
• Experience in a remote healthcare or telehealth role.
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work-from-home
  
• Immediate hiring