Specialist Technical Support (Khmer Language Support)

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities of the Role:

Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
Troubleshooting to identify hardware or software products that are defective.
Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
Monitors own Open Case workload and drives to closure.

Requirements for the Role:

Required to speak read and write in English andKhmer.
Working Knowledge of Windows Operating Systems and MS Products.
Proven ability to troubleshoot Client solutions.
Effective communication skills at all levels written and verbal English and Khmer language.
Superior customer service skills.
Proven ability to learn new and complex technology.
Able to prioritize in a fast paced dynamic work environment.

Package:

Attractive Salary (RM4000 RM4500).
RM500 housing allowance.
Performance related bonus for confirmed staff.
Working Location: Menara TA One Kuala Lumpur.

Responsibilities of the Role:Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.Troubleshooting to identify hardware or software products that are defective.Advice & educates customers through combination of experience & guidel...