L1 Desktop Support Engineer ID

Jakarta - Indonesia

Monthly Salary: IDR 81 - 60860

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

WERE HIRING A L1 DESKTOP SUPPORT ENGINEER IN JAKARTA INDONESIA!

Excis is a global IT support leader driven by innovation and collaboration.

Were looking for a proactive Desktop Support Engineer to manage hardware

software and IT assets across multiple locations. Join us for a rewarding career in a

supportive family-like environment where youll look forward to coming to work every

day.

Client in 190 countries

6000 Engineers

200 Enterprise Clients

We foster an open friendly and supportive growth-oriented culture where individuals

achievements fuel team success. From solving complex IT challenges to celebrating

wins together we put our people first.

Start your journey with Excis and grow with us!

WHAT YOULL DO

Deliver technical support to end-users including customers onsite personnel and service providers.

Perform IMAC (Install Move Add Change) tasks such as hardware break/fix hardware/software upgrades and data migration.

Replicate and resolve customer incidents in both hardware and software environments.

Maintain accurate and up-to-date records in the incident management system ensuring proper ticket tracking and resolution in line with SLAs.

Monitor tickets proactively to ensure timely escalation and resolution of incidents.

Follow established Asset Management processes.

Provide setup and support services for conference rooms and internal VoIP telephone systems.

Communicate and coordinate with IT Infrastructure support teams to escalate and resolve incidents efficiently.

Document customer interactions accurately and thoroughly within ticketing systems.

Collaborate with the Deskside Management Team to manage assets address break/fix issues and improve service desk processes.

Share technical knowledge and best practices regarding proprietary applications via internal knowledge channels.

Adhere to company policies procedures and applicable state federal and local regulations including safety guidelines.

Work cross-departmentally to resolve reported issues and escalate to service providers when necessary.

Undertake customer support-related tasks and special projects as assigned by management.

Handle IT equipment safely including desktops laptops monitors printers and other related devices.

Requirements

WHAT YOU NEED

Technical:

Proven professional experience with various Windows desktop operating systems.
Strong hands-on experience in desktop support including hardware and software troubleshooting.
Excellent troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.
Experience providing smart hands support for network equipment (routers switches access points etc.).
Familiarity with IMAC (Install Move Add Change) processes and asset management best practices.
Good understanding of IT infrastructure ticketing systems and incident management workflows.

Language Requirements:

Fluency in English and the local language is mandatory for effective communication with end-users and support teams.

Benefits

At Excis your work matters. Youll be part of a dynamic hands-on team where your

technical expertise directly enhances user satisfaction and operational success. We

offer a supportive environment that encourages professional growth continuous

learning and collaboration across diverse technologies. Enjoy competitive

compensation and the chance to contribute to a global IT leader that values innovation

and excellence.

Ready to make a difference and grow your career Apply now to join Excis in

Jakarta Indonesia and be at the forefront of IT support excellence!

WERE HIRING A L1 DESKTOP SUPPORT ENGINEER IN JAKARTA INDONESIA!Excis is a global IT support leader driven by innovation and collaboration.Were looking for a proactive Desktop Support Engineer to manage hardwaresoftware and IT assets across multiple locations. Join us for a rewarding career in asuppo...