Human Services Supervisor (HOSS Permanent Support Housing)

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Oversees program activities and operations; assigns work and monitors and evaluates performance; provides case consultation on unusual or difficult cases; approves eligibility for services recommended; makes special recommendations to the appropriate administrative superior for service policy waivers.

Ensures that staff and consumer safety and well-being are maintained; provides back-up case management and/or counseling in absence of assigned staff member; reviews case records to evaluate the quality of work and to ensure compliance with procedures and requirements.

Participates in development of agency and/or program policies procedures and work plans in accordance with the performance improvement processes in coordination with management team.

Consults with law enforcement child protective investigators and other agencies as required; may testify in judicial processes as an expert witness and/or provide deposition and court testimony; assists staff with preparation for same.

Assists staff with crisis intervention services for high-risk consumers; may provide direct services to program participants and their families or other caregivers.

Assists in the preparation of the annual budget for the section and agency as requested and operational goals and objectives; initiates and reviews program office requests for goods and services.

Acts as a liaison with community organizations and providers to build integrated networks.

Monitors program participant records for quality of work and to ensure compliance with agency and funder requirements or standards; reviews staff utilization of the agencys electronic client services tracking system or other applications used.

Attends staff meetings and scheduled training sessions as assigned; participates in staff recruitment activities and employment related decisions including staff performance issues and discipline.

Supervises staff providing advanced case management housing navigation and/or the coordination of intensive intervention service referrals for individuals and families experiencing homelessness.

Oversee delivery of holistic and comprehensive case management services including intake assessment care and discharge planning.

Oversees screening contacts/customers to determine eligibility for assistance in a fast-paced setting including obtaining reviewing and verifying documents submitted to ensure compliance with Division and funder policies and procedures.

Analyze financial documents formulate budgets and calculate monthly income and expenses.

Ensures compliance with HUD regulations including accurate rent determinations timeliness of recertifications compliance with rent and rent reasonableness and annual inspections.

Connect customers with needed and available community resources.

Create a record and input customer data in the electronic record system in compliance with established time frames.

Process monthly rent payment documents for eligible customers in a timely and accurate manner.

Conduct customer follow-ups.

Provides crisis prevention intervention and supportive counseling as needed.

Exhibits knowledge of social work case management principles policies and procedures.

Participate in case staffing and consultations.

Coordinate informal hearing as required

Exhibits the ability to perform case management activities maintain related documentation and participate in team meetings in accordance with regulatory and accreditation bodies.

May be required to work nights/weekends/holidays.

Participate in professional development trainings/classes on an ongoing basis.

Perform related work as required.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

Competencies

• Manages Complexity

• Decision Quality

• Directs Work

• Optimizes Work Processes

• Ensures Accountability

• Manages Conflict

• Develops Talent

• Communicates Effectively

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty integrity and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.