Manager, Solutions Engineering Healthcare and Life Sciences (HLS)

Palo Alto, CA - USA

Monthly Salary: $ 164000 - 247000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

We are looking for an experienced Manager Solutions Engineering - Healthcare and Life Sciences (HCLS) to lead and grow a high-performing team of Solutions Engineers (SEs) in our Healthcare and Life Science Vertical.

This is a Presales team leadership role not a software engineering or product development role. The ideal candidate has a proven background in presales customer-facing technical consulting or customer-facing solutions architecture and excels at combining business storytelling and executive presence with their technical expertise.

As a leader youll coach and mentor Solutions Engineers to have value-driven conversations with customers and partners discover and design compelling solution demonstrations and develop problem-solving solution architectures to help customers understand how our solutions will integrate into their environment.

You will also collaborate closely with Sales Product and Partner teams to accelerate customer adoption drive revenue growth and ensure overall customer partnership with the AVP of Sales for the Healthcare and Life Sciences (HCLS) vertical you will define and execute a go-to-market strategy focused on acquiring new logos and expanding Talkdesks presence within the healthcare and life sciences segment.

Responsibilities:

Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities hiring onboarding and retaining our Solutions team.
Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives.
Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team.
Grow and develop the Global Solutions team. Hire to your teams growth plan. Identify process and operational improvements for our organization then lead those projects through to success. Set visionary goals for teams that uplevel the entire SE organization.
Nurture and be the role-model of a positive outlook can-do attitude and growth mindset while leading and keeping the SEs motivated in a fast paced and ever changing environment
You must exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesks global sales strategy. You will drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives sales professional services other value add teams in Global Solution Engineering and more. You will co-develop a shared vision with these teams and influence all stakeholder groups as a change agent.
Partner with internal teams such as Product EngineeringSupport etc. to assure timely delivery of feature requests bug fixes and support requests.

Preferred Background

At least 3 to 5 years of experience in leading Sales Engineering teams as a member of the Sales leadership is required
Strong knowledge of Healthcare Industry including knowledge of Epic and Athena Health Systems are preferred
Large enterprise software experience is preferred- including Contact Center Applications (Nice Genesys) Salesforce Oracle/Netsuite or ERP Workforce management applications strongly preferred
Executive presence and a coaching mentality is a must.
Knowledge of AI Systems. You must be willing to get AI certification.

Pay Range (OTE): $164000 - $247000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/17/2025.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Manager

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!