Customer Service Specialist
Share
Job Location:
Civitanova Marche - Italy
Monthly Salary:
Not Disclosed
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
Based at our production site you will provide a variety of customer service support and technical guidance to both internal and external customers . For this role fluency in English is essential.
Responsibilities
- Receive customer orders via incoming mail telephone and/or electronic contact regarding the organizations products and/or services enter and adjust orders resolve questions and complaints within span of control.
- Work to ensure all orders received are entered into the ERP by order cut-off time.
- Positive influence on the team and being responsible to arrange backup in case of holiday leave.
- Assist with reviewing and coordinating customer service activities pertaining to shipping plant schedules inventory levels and sales activities by reviewing reports orders shipments and other information as required or directed by management.
- Identifiy customer issues that need to be escalated to management in a timely fashion.
- Develop and review correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
Qualifications
- At least 2 years of progressive B2B customer service experience
- Order management experience
- Resolving customer problems and concerns;
- Excellent communication skills
- AS400 ERP
- Italian English
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
