Temporary Shipper Support (Independent Contractor)
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Job Location:
Subang Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Job Summary
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.
Job Description
- Cainiao Ticketing System Management
- C-Desk Ticket Handling
- RPU (Return Pickup) Case Handling (MY & SG)
- FSR Case Escalation
- Mandarin Language Support (Calls & Tickets) - If Mandarin Speaking
- Ad-hoc Duties
Respond to and resolve tickets via the Cainiao ticketing system ensuring all cases are handled within SLA and documented properly.
Process and follow up on C-Desk tickets from China team ensuring timely closure and issue resolution. Using translation method to assist tickets.
Investigate and manage return pickup issues across Malaysia and Singapore; coordinate with operations and Cainiao for quick resolutions.
Support field service escalations requiring attention beyond standard workflows; act as a liaison between teams to drive resolution.
Assist Customer Service and Shipper Support teams by handling Mandarin-speaking queries via calls or written communication ensuring smooth interaction for non-English-speaking customers.
Any other related duties and responsibilities the Company may properly assign to or confer upon you from time to time.
Job Requirements
- Minimum educational certification in SPM or equivalent (O-Levels SKM)
- Strong interpersonal and communication skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Comfortable using ticketing systems and tools (e.g. C-Desk Cainiao platform).
- Detail-oriented organized and solution-driven.
- Prior experience in customer support operations or logistics is an added advantage.
- Proficiency in Mandarin is an added advantage (Not compulsory).
RM80 - RM80 a day
Daily rate paid monthly
Submit a job application
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Contract
Key Skills
- Dewatering
- Business Objects
- Customer Care Service
- Export Sales
- Flooring
- ACCA
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
