Bilingual Customer Support Specialist

About BingX

• A leading crypto exchange since 2018

• With 20 million registered users worldwide

• Official crypto exchange partner of Chelsea FC

• User-First reliable innovative and diversified

• List over 1000 spot trading pairs

• Offer over 300 futures trading pairs

• Integrate with over 80 public chain ecosystems

• Rank top on CoinMarketCap and CoinGecko

• TradingViews Best Crypto Exchange for& 2023

• A gateway for the next billion crypto users

Founded in 2018 BingX is a leading cryptocurrency exchange serving over 20 million users worldwide. BingX offers diversified products and services including spot derivatives copy trading and asset management all designed for the evolving needs of users from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy Full-time Long-term REMOTE

Key Responsibilities:

• Provide timely professional and friendly bilingual support (Chinese/English) to global users through multiple channels.

• Analyze and resolve common user issues during transactions including transaction failures insufficient Gas fees slippage settings and authorizations.

• Guide users to check transaction status via blockchain explorers and troubleshoot problems like undelivered assets.

• Offer clear instructions on platform features liquidity mining staking and other related operations.

• Deliver security education to users such as identifying and warning against phishing websites fake customer service and counterfeit token scams.

• Accurately record track and report bugs product suggestions and community sentiment provided by users.

• Collaborate closely with product and development teams to translate user feedback into motivation for product optimization.

• Assist in maintaining and updating the official knowledge base and FAQ to enhance users ability to resolve issues independently.

Requirements:

Essential Qualifications:

• Proficient in both Chinese and English with excellent written and verbal communication skills.

• Strong interest in blockchain and Web3 along with basic understanding of core concepts of major public chains like Ethereum.

• At least 1 year of customer service experience or exceptional empathy patience and problem-solving abilities.

• Ability to quickly learn new technologies and work efficiently in a fast-paced remote environment.

• Strong sense of responsibility and teamwork spirit.

Preferred Qualifications:

• Previous customer service or community management experience in DEX DeFi projects or cryptocurrency exchanges.

• Familiarity with the operation of common wallets such as MetaMask and practical on-chain interaction experience.

• Proficiency in using Web3 community platforms including Discord Telegram and Twitter.

• Understanding of core concepts like smart contracts Gas fee mechanisms and AMM.

Working at BingX

• Join an international and diversified team

• Great career development in a fast-growing company

• Be part of the future of finance technology and achieve meaningful goals

• Competitive market salary and fully remote/work-from-home flexibility

• Flexibility to observe your local holiday calendar alongside additional benefit