Keen to showcase your passion for customers and expertise in hardship

Move your career as a Financial Support Specialist!

We have an exciting 12 month secondment role for a Financial Support Specialist to join our high profile Financial Health Team.

Are you ready to make a real impact on our customers lives Then keep reading!

As part of our dedicated and dynamic team youll be responsible for assessing applications from clients experiencing financial hardship. Youll be regularly speaking directly with clients multiple internal and external stakeholders and suppliers to assist and support clients to resolve their financial situation. Additionally youll assist in managing accounts in arrears for both secured and unsecured lending while using your sound knowledge of the collections processes.

The core hours for our Customer Solutions team are 8:45am to 5pm however there may be times when youll need to have the flexibility to work outside of these hours.

This role can be based in either Sydney or Wyong.

What youll do

• Assess hardship applications and liaise with mortgage insurers for approval and consideration.
• Review and ensure quality control of hardship cases; recommending the course of action for hardship cases.
• Manage arrears on affected accounts and maintain records of cases in hardship.
• Respond to incoming email and phone requests and update internal and external stakeholders with hardship enquiries.
• Ensure all legislative requirements have been met throughout each interaction.

What were looking for

• Prior experience in a financial hardship focused role or experience dealing with vulnerable customers is highly regarded.
• Knowledge of relevant regulatory requirements and legislation NCCP BCOP and debt collection guidelines.
• A passion for helping others and the ability to communicate to a diverse range of customers with empathy.
• The ability to work well under pressure using multi-tasking analytical and problem identification skills.
• The ability to objection handle and negotiate in difficult situations.

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. And because we want you to shine let us know if you need any adjustments to the recruitment process by emailing the recruiter below.

Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

Need more
Contact Sabrina Huynh

Applications close Friday the 31st of October.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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