We anticipate the application window for this opening will close on - 29 Oct 2025

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

As a Business Process Improvement Analyst you are a key individual contributor responsible for planning executing testing and implementing process improvement initiatives across the organization. You will facilitate alignment meetings to drive project success from design to implementation leveraging new tools and technology to increase automation in workflows and support departmental and organizational your role you will support the overall Process Quality activities to include CAPA and audit responsibilities. Your advanced knowledge and expertise with innovative applications enables you to deliver insights and actionable recommendations for process and error monitoring activities. As a subject matter expert for critical business requirements and process quality guidelines you ensure proper registration of product complaints from internal diabetes employees. Your contributions help Medtronic achieve greater efficiency quality and value for our global stakeholders.

This position is an exciting opportunity to work with Medtronics Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential enabling us to operate with greater speed and agility. As a separate entity we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned.

• Develop maintain and optimize documentation diagrams and process maps for business workflows.

• Gather business requirements and support system/process deployments ensuring compliance and optimization.

• Facilitate and report on process improvement projects to ensure timely progress and alignment with goals.

• Analyze data and process errors provide recommendations and monitor performance to drive improvements.

• Support system administration quality control and training material updates for department platforms.

• Assist with SharePoint or web content development for process documentation and training.

• Participate in audits CAPA and QMS activities to ensure regulatory and quality compliance.

• Partner with stakeholders (e.g. Technical Support IT vendors) to resolve issues and implement system changes.

• Develop and manage reporting and dashboards to track progress and promote automation.

• Provide guidance and support to teams acting as a subject matter expert and assisting in leadership absence.

• Foster internal and external customer relationships and deliver effective communication and solutions.

• Remain flexible and participate in ongoing learning special projects and other duties as assigned.

• Perform quality document control checks and conduct periodic reviews of process documentation and workflows for consistency and compliance.

• Manage intake and form submission processes to ensure timely operational response.

• Utilize critical thinking to clarify information resolve inquiries and recommend timely solutions.

• Maintain appropriate service levels for assigned responsibilities and project tasks.

• Partner with key stakeholders (e.g. Technical Support IT vendors) for system design changes and resolve complex customer issues.

• Demonstrate subject matter expertise (SME) and competency of departmental processes and procedures.

• Provide leadership during BUAT sessions for quality assurance and production checkout requirements.

• Manage JIRA submissions from development to deployment with cross-functional support.

• Communicate deep dive research findings and provide support overviews for escalated or unique situations.

• Participate in ongoing learning and execute special projects or other duties as assigned to meet evolving business needs.

Must Have: Minimum Requirements

To be considered for this role please ensure the minimum requirements are evident in your applicant profile.

Bachelors degree in Business Engineering Operations Management or a related field and 2 years of experience in business process improvement operations analysis or a similar role.

OR

Advanced Degree and in Business Engineering Operations Management or a related field and 0 years of experience in business process improvement operations analysis or a similar role.

Nice to Have

• 3 years of experience in Technical Support executing troubleshooting documentation requirements.

• 2 years Medtronic Diabetes experience

• 1 year leading projects

• Experience in the medical device healthcare or regulated industry.

• Extensive knowledge of Medtronic products and therapies

• Strong analytical and problem-solving skills with the ability to interpret complex data and recommend actionable improvements.

• Excellent communication skills both verbal and written able to convey technical information and present findings to diverse audiences.

• Outstanding organizational skills with attention to detail; able to manage competing priorities and produce accurate work.

• Proven ability to take initiative execute projects efficiently and on time and identify program or system deficiencies to create improvement plans.

• Experience with process mapping and documentation tools.

• Strong knowledge of Lean Six Sigma or other process improvement methodologies (Green Belt/Black Belt certification preferred).

• Experience with process automation optimization including identification implementation and continuous improvement of automated solutions.

• Proficient in Microsoft Office Suite (Excel Visio PowerPoint) and comfortable learning new technologies/solutions.

• Strong skills in reporting and dashboard management using tools such as Power BI Tableau or similar platforms to visualize data and track key performance indicators.

• Ability to work independently and collaboratively in a team environment to meet project goals and deadlines.

• Flexibility with work schedule to meet business needs including varying days and hours.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$70400.00 - $105600.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience certification/education market conditions and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.