Guest Room Inspector

Germantown, MD - USA

Monthly Salary: Not Disclosed

Posted on: 17 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee DSJ Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

Inspects guestrooms on a daily basis.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to verify adequate supplies.

Supports an effective inspection program for all guestrooms and public space.

Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Communicates areas that need attention to staff and follows up to verify understanding.

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Celebrates successes and publicly recognizes the contributions of team members.

Sets a positive example for guest relations.

Understands the brands service culture.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Strives to improve service performance.

Customer Service: Respond promptly to guest and employee needs. Solicits client feedback to improve service. Responds to requests for service and assistance. Meet commitments.

Problem Solving: Identifies and resolves problems in a timely manner. Develop alternative solutions. Ability to use reason even when dealing with emotional topics.

Professionalism: Approaches others in a tactful manner. Reacts well under pressure

Time Management: Prioritizes work activities; uses time efficiently. Plans for additional resources. Sets goals and objectives. Develops realistic action plans.

This company is an equal opportunity employer.

frnch1

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee DSJ Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices i...