Technical Customer Service Representative

Cedar Rapids, IA - USA

Monthly Salary: Not Disclosed

Posted on: 25-10-2025

Vacancies: 1 Vacancy

Job Summary

KT Pacer

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

The Technical Customer Service Representative is responsible for providing technical support and assistance to customers experiencing issues. Core duties include troubleshooting problems guiding customers through solutions escalating complex cases documenting customer interactions and staying updated on product changes.

Position Key Accountabilities:

Interact with customers in-person and via phone support to ensure customer expectations are met by upholding quality and craftsmanship standards
Collaborate with customers to ensure on-time delivery correct costing and quality of product
Engage with customers to provide written estimates and quotes for parts & service repairs
Process work and sales orders from initial to closing stages
Work with Purchasing Production Engineering and Operations teams to align material deliveries to service schedules
Process warranty claims with customers and vendors
Troubleshoot invoice discrepancies with Accounting & Receiving to ensure precision and accuracy
Obtain and apply product and industry specific knowledge for professional development
Other duties and responsibilities as assigned

Desired Qualifications and Experience Levels:

High School Diploma Required
At least 3 years of experience in Customer Service Service & Repair or Manufacturing required
High degree of mechanical electrical and hydraulic aptitude is preferred
Strong communication skills both verbal and written
Excellent attention to detail is required
Proficient in Microsoft Excel Word and Outlook
Strong desire to drive continuous improvement
Ability to develop and maintain customer / distributor relationships
Highly organized and motivated

Throughout our company and in all interactions Kentucky Trailer Associates choose to be:

Patient demonstrating self-control
Kind giving encouragement and appreciation to others
Humble without arrogance or pretense
Respectful treating others as important individuals
Selfless focusing on the needs of others
Forgiving letting go of resentment when wronged
Honest free of deception
Committed honoring the choices we make

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.

Required Experience:

Unclear Seniority

KT PacerAs a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working oppor...