Contact Center Supervisor, Loan Application Support (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid

About the role:

As a Contact Center Supervisor Loan Application Support your primary responsibility is to oversee the day to day functions of a team of representatives. You will teach train and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. Additionally youll oversee the teams efforts to achieve maximum efficiency and overall effectiveness. This role will report to the Department Manager.

Responsibilities:

• Manage metrics performance criteria policies and procedures to continuously improve representatives productivity
• Review quality assurance reports customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
• Conduct one-on-one meetings weekly meetings coaching sessions and performance reviews in a timely manner
• Identify trends and recommend appropriate solutions to improve performance and drive engagement
• Assist with new hire interviews hiring decisions and manage the onboarding process for all new hires within your function

Requirements:

• 3 years of leadership experience in related capacity
• Experience within the financial industry and/or loan operations
• Excellent written and verbal communication skills
• Ability to coach train and motivate employees and evaluate their performance
• Capable of remaining calm under pressure and navigating tense situations especially during busy hours

Compensation:

This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications skills experience and level assessed during the hiring process and may fall outside of the ranges shown.

Budgeted annual salary ranges (example):

• Section Manager II: $51000 to $57000
• Section Manager III: $60000 to $71600

Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits described in more detail here.

Benefits & Perks:

• Our hybrid roles require in-office work Tuesday through Thursday with remote flexibility on Mondays and Fridays. This schedule fosters collaboration team connection and strategic planning enhancing communication and effectiveness to drive results.
• Health dental and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova HOLA @ Enova Women @ Enova Pride @ Enova South Asians @ Enova APEX @ Enova and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer dayPlus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike while offering world-class technology and services to traditional banksin order to create accessible credit for millions.

Being a values-driven organization is at the core of Enovas success. We live our values by listening to our customers challenging assumptions thinking big setting high expectations and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enovas values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job without regard to any other classification protected by federal state or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.