Direct Sales Center Supervisor

Kansas, MO - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Were looking for a hands-on Supervisor to support licensed agents in a call center sales environment (Direct Sales Center). This role focuses on listening to calls coaching agents in the moment and driving improvement through clear expectations and consistent follow-up.

The ideal candidate values both results and the behaviors that create them holds agents accountable and is comfortable having honest conversations. Success means being actively involved in coaching developing talent recognizing strong performance and building an engaged accountable sales team.

This rolewill begin with a standard 9:00 a.m.- 5:30 . Scheduleflexibilityis required as hours may varybased on business needs. Supervisors will participate in a planned rotation to provide eveningandweekend coverage when leadership is unavailable.

WHAT WE CAN OFFER YOU:

Estimated Salary: plus commission.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation personal time and paid holidays. See our benefits and perks page for details.

WHAT YOULL DO:

Hands-on coaching: Actively listens to agent calls gives timely and specific coaching and follows up to see real behavior changenot just checks a box.
Behavior results mindset: Understands that how results are achieved matters just as much as the numbers and consistently holds agents accountable to both.
Ownership and consistency: Shows up every day does the hard work and applies expectations fairly and consistently across the team.
Developing people: Builds trust engages agents recognizes good work and creates an environment where people can grow improve and be held accountable.
Adaptability: Comfortable working in a fast-paced ever-changing sales environment and able to adjust coaching and priorities as business needs evolve

WHAT YOULL BRING:

Demonstrated strong leadership experience in a sales environment preferably within a telemarketing or call center setting
Solid understanding of sales techniques methodologies and telephone-based marketing including both inbound and outbound functions
Strong problem-solving organizational project management and analytical skills
Excellent communication presentation and interpersonal skills with the ability to motivate and influence others
Open to traveling and working from the corporate headquarters in Omaha on an as-needed basis
Must have schedule flexibility as work hours may vary between 7:00 a.m. and 8:00 p.m. including Saturdays
You promote a culture of diversity and inclusion value different ideas and opinions and listen courageously remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

Midwest-based candidates preferred particularly those within reasonable travel distance of Omaha NE.

We value diverse experience skills and passion for innovation. If your experience aligns with the listed requirements please apply!

If you have questions about your application or the hiring process email our Talent Acquisition area at . Please allow at least one week from time of applying if you are checking on the status.

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Required Experience:

Manager

WHAT WE CAN OFFER YOU:

Estimated Salary: plus commission.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation personal time and paid holidays. See our benefits and perks page for details.

WHAT YOULL DO:

Hands-on coaching: Actively listens to agent calls gives timely and specific coaching and follows up to see real behavior changenot just checks a box.
Behavior results mindset: Understands that how results are achieved matters just as much as the numbers and consistently holds agents accountable to both.
Ownership and consistency: Shows up every day does the hard work and applies expectations fairly and consistently across the team.
Developing people: Builds trust engages agents recognizes good work and creates an environment where people can grow improve and be held accountable.
Adaptability: Comfortable working in a fast-paced ever-changing sales environment and able to adjust coaching and priorities as business needs evolve

WHAT YOULL BRING:

Demonstrated strong leadership experience in a sales environment preferably within a telemarketing or call center setting
Solid understanding of sales techniques methodologies and telephone-based marketing including both inbound and outbound functions
Strong problem-solving organizational project management and analytical skills
Excellent communication presentation and interpersonal skills with the ability to motivate and influence others
Open to traveling and working from the corporate headquarters in Omaha on an as-needed basis
Must have schedule flexibility as work hours may vary between 7:00 a.m. and 8:00 p.m. including Saturdays
You promote a culture of diversity and inclusion value different ideas and opinions and listen courageously remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED: