Reception Manager

Portico are on the lookout for a Reception Manager who is organised customer focused and bursting with personality to oversee our ground floor reception team based in a building in the city.

The successful candidate will oversee a small team Receptionists implementing an effective personal development plan for each of them. They will also enhance service standards through the implementation and use of SOPs KPIs audit scores and customer feedback all overarched by the Portico service habits. 

The Reception Manager will demonstrate effective rota management and strategic planning of team holidays as well as mitigating against sickness and other absence.

Alongside the duties to their team the Reception Manager will also be the go-to person for welcome services community engagement and front of house services provided in the building. 

Shift pattern: 40 hours per week with shifts from 7am-6pm Monday-Friday.
Salary: 38000

Please note that this is a 3 month maternity cover contract.

Qualifications :

Candidates must have customer service experience preferably within a corporate or five-star hospitality environment. 

Supervisory or management experience is also essential.

The successful candidate will: -

• Have the flexibility to adapt to changing circumstances priorities and client requirements while maintaining a high level of professionalism and service quality.
• Demonstrate a track record of delivering exceptional customer service and ensuring client satisfaction within a corporate reception environment.
• Demonstrate proactive engagement with their team client and relevant stakeholders.
• Possess the ability to handle and resolve complex issues and conflicts in a professional and timely manner.
• Maintain a high level of professionalism and composure.
• Have strong verbal and written communication skills to effectively interact with visitors employees and stakeholders at all levels of the organization.
• Have experience in building and maintaining positive relationships with clients key stakeholders and service providers to ensure seamless operations and client satisfaction.
• Have proficiency in managing multiple tasks and priorities and ensuring efficient operations in a fast-paced reception environment.
• Have strong attention to detail to ensure accuracy in visitor management documentation and adherence to company policies and procedures.
• Have experience using the full Microsoft suite of programs.

Additional Information :

Whats in it for you

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees providing counselling & information services.
• Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Remote Work :

No

Employment Type :

Contract