Subject Matter Expert (SME) Temp 6 month contract (Open to USACAN)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.
- Manage administrative responsibilities: Such as attendance tracking queue administration and corrective delivery.
- Influence the lives of others: Develop train and manage team members.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
- Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
- Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Keep leaders informed: Relay important information in the form of timely and accurate reports.
Qualifications :
- 2-6 years of work experience in CBSi call center environment
- Knowledge of CBSi program and systems
- Able to use knowledge of account to identify evaluate and resolve issues
- Impact customer satisfaction and is accountable for individual results and the results of the team
- Good knowledge of Microsoft.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Databases
- System Design
- Cybersecurity
- System Architecture
- Intelligence Experience
- Military Experience
- Requirements Gathering
- Joint Operations
- Curriculum Development
- DoD Experience
- FISMA
- Ant
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
