Front Office Coordinator

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

Work Shift:

Bon Secours

About Us

As a faith-based and patient-focused organization Bon Secours exists to enhance the health and well-being of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Bon Secours seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive.

Office Coordinator St. Francis Therapy Center - Powdersville

Job Summary:

The Office Coordinator coordinates services of assigned practice while working as Medical Assistant or Front Desk position for a designed % of time based on the volume of the practice. Coordinates and monitors the work of all office staff and administrative functions. Monitors clinical and clerical staff compliance with regulatory requirements.

Essential Functions:

• Demonstrates and meets competencies and skills as outlined in the the departmental skills/competency checklist annually.
• Plans prioritize and coordinate the work of others; maintain confidentiality of sensitive information; monitor quality control standards; identify problems and recommend solutions and correct errors; communicate effectively verbally and in written form.
• Maintains a current knowledge of all departmental policies procedures functions and EMR in order to make appropriate decisions with guidance from the APM for all aspects of the practice
• Works with providers to ensure Press Ganey Patient Experience scores are strong. Responsible for implementing processes at sites when experience scores are not meeting benchmarks.
• Maintains supports and communicates initiatives such as PCMH EMMI Tel-Assurance Meaningful Use.
• Prepares patient and equipment for exams and procedures apply/remove dressings administers treatment under the direction/supervision of the physician. Maintains medical supply inventory maintains physicians call schedule schedules all surgeries and procedures with the OR if applicable. Provides phone triage for scheduling same day appointments.
• Answers phones and directs calls to the appropriate party collects co-payments and deductibles at time of service. Checks patients in schedules new patients as well as return visits.
• Responsible for daily posting of all charges receipts ensuring all encounter forms are accounted for obtaining any missing charge information. Accurately posts CPT and ICD-9 codes pays attention to procedure modifiers and appropriateness of diagnosis codes. Responsible for balancing receipts and deposits at close of day.
• Verifies insurance coverage and obtaining authorizations if necessary from insurance carriers for procedures test therapy etc. Notify physician/assistant when pre-cert problems occur
• Pulls charts for scheduled patients prepares charts by assuring all required reports faxes and notes are present files charts back. Follow HIPAA guidelines for release of medical records. Thins charts per office schedule following chart retention regulations
• Trains new employees working at site and well as employees who need re-training.
• Establishes and maintain an effective working relationship with clinical and clerical staff physicians administrative staff and patients.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Education:

High School Diploma or GED (required)

Bachelors degree (preferred)

Licensure/Certification:

BLS Basic Life Support American Heart Association (required)

Experience:

1-2 years of healthcare experience (preferred)

1-2 years of extensive customer service experience (preferred)

Experience in multiple areas of pre-access (scheduling pre-registration financial clearance) preferred.

Bon Secours is an equal opportunity employer.

As a Bon Secours associate youre part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer

• Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
• Medical dental vision prescription coverage HSA/FSA options life insurances mental health resources and discounts
• Paid time off parental and FMLA leave shot- and long-term disability backup care for children and elders
• Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .