Front Office Manager
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Job Location:
Winchester, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
Ensure exceptional guest service throughout the guest arrival departure and all points of contact by providing effective training proper staffing and active supervision. This role supports operational excellence through efficient management of labor and supplies proactive monitoring of guest feedback and consistent application of brand and company standards.
Hours & Schedule:
Hours will typically be daytime; however flexibility is required. This position must be available to fill in for call-offs across all shifts as business needs require including nights weekends and holidays.
Qualifications
Minimum of 2 years of Front Desk experience in a leadership role
High School Diploma or equivalent required; Associates Degree or higher preferred
Proficient with Property Management Systems (PMS); strong computer literacy required
Demonstrated financial management skills
Advanced knowledge of the brands rewards/loyalty program
Ability to accurately handle cash and credit card transactions
Strong customer service skills with the ability to handle difficult situations using patience tact and diplomacy
General knowledge of local attractions and transportation
Ability to recognize and respond appropriately to emergency situations remaining calm under pressure
Working knowledge of federal state and local employment laws including EEO wage and hour safety and labor relations
Ability to establish and maintain effective working relationships with associates and guests
Strong decision-making skills using sound judgment and prior experience
Excellent written and verbal English communication skills
Essential Duties & Responsibilities
Act as Manager on Duty as scheduled
Ensure efficient guest registration checkout guest service and telephone service in compliance with brand standards
Implement company and franchise programs and initiatives
Prepare forecasts and reports; assist in the development of the rooms budget
Manage and maintain the hotels Accounts Receivable including key and contract accounts (e.g. MSI)
Maintain and update the hotels LPU and LCU systems via IHG Smart Pay
Monitor front office systems and equipment to ensure optimal performance
Track guest satisfaction surveys and maximize use of the guest response tracking system
Recruit interview hire train coach and develop front office staff
Address performance issues recommend discipline or termination when appropriate and ensure timely performance evaluations
Ensure all Front Office Quality Standards are consistently met
Coordinate with other hotel departments to enhance communication and guest satisfaction
Resolve guest complaints and proactively identify service or operational issues
Partner with the sales team to support strategies that improve occupancy and revenue
Maintain regular and reliable attendance in accordance with company standards
Perform additional job-related duties as assigned
Physical Requirements
Some lifting may be required
Position requires 75% or more of time spent standing or walking
Work Environment & Scheduling
Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules including weekends and holidays to meet business needs. Attendance at all required training sessions and meetings is mandatory.
This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications. Duties may change at any time based on business needs.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
