Front Office Coordinator

About Us

Open Road Collision operating as Car Crafters Collision is a leader in high-quality collision repair services. We are committed to delivering exceptional workmanship and superior customer service. As an I-CAR Gold Class and OEM Certified facility we focus on restoring vehicles to pre-accident condition while ensuring a smooth stress-free experience for our customers.

We are currently seeking a professional and detail-oriented Front Office Coordinator to join our front office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination.

Position Summary

The Front Office Coordinator is the first point of contact for our customers and plays a vital role in the customer experience. This individual will manage front desk responsibilities assist with scheduling and communication and support day-to-day administrative functions. The ideal candidate will be organized personable and capable of thriving in a fast-paced customer-focused environment.

Key Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Answer incoming phone calls direct calls take messages and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Facilitate rental car shuttle pickups and drop-offs.
• Process payments (check and credit card) and issue receipts.
• Maintain cleanliness of the front office and customer waiting areas.
• Provide backup support to accounting (billing invoicing A/R A/P).
• Manage incoming/outgoing mail and deliveries.
• Communicate effectively with customers staff and external partners.
• Maintain inventory and order office supplies as needed.
• Assist with internal messaging and run errands when required.
• Utilize multiple software systems for scheduling communication and administrative tasks.
• Support a collaborative team environment focused on customer satisfaction and quality repairs.

What We Offer

• Team-oriented supportive work culture
• I-CAR Gold Class & OEM Certified facility
• Streamlined workflow and efficient processes
• Opportunities for professional growth and certification
• Competitive compensation and benefits (to be discussed during the interview)
• A commitment to safety quality and a positive workplace environment

• Previous front desk receptionist or administrative experience preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with office software systems.
• Ability to multitask and remain organized in a dynamic environment.
• Customer service mindset with attention to detail and a positive attitude.
• High school diploma or equivalent required.