IT Site Support Lead Onsite

Bring more to life.

At Danaher our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement we turn ideas into impact innovating at the speed of life.

Our 63000 associates work across the globe at more than 15 unique businesses within life sciences diagnostics and biotechnology.

Are you ready to accelerate your potential and make a real difference At Danaher you can build an incredible career at a leading science and technology company where were committed to hiring and developing from within. Youll thrive in a culture of belonging where you and your unique viewpoint matter.

Learn about the Danaher Business System which makes everything possible.

The IT Site Support Lead manages on-site IT operations delivering advanced technical support to Danaher Corporate users both remotely and in person. The role involves resolving complex issues maintaining hardware and software across various platforms and ensuring that IT AV and conferencing systems operate smoothly. The role emphasizes ITIL-aligned service delivery process improvement and executive-level support requiring strong technical and leadership skills. Lastly this role will be required to be onsite located at our Boston office.

In this role you will have the opportunity to:

• Oversee IT support project delivery and day-to-day operations for the Boston corporate office ensuring reliable performance across end-user computing and AV systems.

• Provide expert technical support for live events meetings and broadcasts including real-time troubleshooting and equipment operation.

• Act as the local IT representative building strong relationships with business units department leads and key users.

• Ensure clear and effective communication within the support team and with other stakeholders collaborating with other IT functions and departments to ensure seamless IT service delivery and support.

• Regularly interface with the Global Service Desk and collaborate with peers across other sites worldwide to share experiences support one another and promote knowledge exchange.

The essential requirements of the job include:

• Bachelors degree in information technology Business Administration or a related field.

• Minimum 5 years of experience in IT service management with a focus on helpdesk/service desk operations including hardware/software MS Teams and AV systems (ie. Video conference etc...).

• Leadership project management and customer service skills.

• Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders at all levels.

• Prior experience supporting executive-level customers is a plus.

It would be a plus if you also possess previous experience in:

• In-depth knowledge of MS Windows and MacOS systems

• Hands-on experience with MS 365 Active Directory Microsoft Office applications and ITSM platforms (eg ServiceNow Cherwell)

Danaher offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $90k-$115k USD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay. #L1-WT

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .