Receptionist Lead
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Receptionist Lead provides white-glove front-of-house and office services ensuring an exceptional client and employee experience. This role leads daily reception and hospitality operations coordinates meetings and facilities support and serves as a subject-matter expert and point of escalation for service delivery and workflow execution.
Pay: 25.75
Job duties
Front Desk & Guest Experience
Ensure a professional welcoming and seamless guest experience at all times.
Welcome visitors clients and guests; manage visitor check-in building security requirements and access badges.
Escort guests to meeting rooms and notify hosts of arrival.
Understand client expectations and deliver consistent 5-star service.
Respond to guest needs and requests promptly and professionally.
Answer and direct calls; manage messages and meeting room inquiries.
Monitor reception inbox ensuring timely responses.
Meeting & Hospitality Support
Book meeting rooms accurately using approved systems; ensure A/V room setup and food and beverage needs are captured.
Assist with hospitality setup including beverages and food service.
Coordinate internal and external catering as needed.
Office Operations & Facilities Support
Manage office supplies and kitchen inventory including weekly food orders.
Manage incoming and outgoing mail packages and deliveries.
Coordinate with building management and vendors (cleaning maintenance IT).
Coordinate equipment maintenance and vendor support; escalate unresolved issues when needed.
Maintain workplace tidiness and readiness across shared spaces.
Support staff events team-building activities and onsite functions.
Budget and Invoice Support
Manage office budgets and allocate invoicMes accurately to the correct Line of Business and opportunity numbers.
Process invoices ensuring accurate coding.
Review monthly budget reports to ensure spending compliance and proper allocation.
Onboarding & Employee Support
Assist with new-hire onboarding including desk setup supplies and building access coordination.
General Responsibilities
Handle confidential information with discretion.
Use equipment and supplies efficiently.
Troubleshoot basic office equipment issues.
Adhere to all Williams Lea and client site policies.
Support a positive service-focused environment and build strong client relationships.
Additional Information :
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.
#GOC
#LI-0925
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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industrys most trusted portfolio of creative execution and world-wide business process consulting, with ser ... View more
