Lead PC Support Technician

Plano, TX - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a Lead PC Support Technician to oversee and coordinate technical support operations for our corporate and field desktop environments. This role is responsible for providing expert-level support mentoring junior technicians and driving continuous improvement in end-user computing services.

Key Responsibilities

Team Leadership: Supervise mentor and train PC Support Technicians; assign tasks and monitor performance to ensure high-quality service delivery.
Technical Escalation: Serve as the primary escalation point for complex technical issues providing advanced troubleshooting and resolution.
Team Task Management: Oversee the PC Support ticket queue ensuring timely and effective incident resolution and customer satisfaction.
Project Coordination: Collaborate with IT teams and business units to align desktop support initiatives with organizational goals and IT strategies.
Vendor Management: Liaise with vendors and partner with leadership to evaluate new technologies manage relationships and recommend improvements.
System Maintenance: Lead the installation configuration and maintenance of desktop hardware software and operating systems (Windows 11/10 Office 365 etc.). Steam line deployment packages using at-scale automation and deployment tools.
Performance Monitoring: Analyze desktop infrastructure performance identify areas for improvement and implement efficiency enhancements.
Documentation: Maintain accurate records of support activities procedures and system configurations.
User Support & Training: Partnering with Learning & Development Teams provide expert support and training to corporate and field users; develop knowledge base articles and training materials.
Security & Compliance: Ensure desktop environments adhere to security policies compliance standards and best practices. Assist with evidence for SOX compliance on system processes. Knowledge of certification frameworks and compliance requirements.
Onboarding and Access Management Develop and maintain an onboarding checklist. Create configure and verify user account creation across systems (e.g email network applications). Prepare deploy and track hardware for new hires. Collaborate with HR IT Security and Department managers to ensure proper role base access.

Qualifications :

8 years experience in Corporate Desktop Support including Windows 11/10 Microsoft Office Suite and Office 365 administration.
Proven leadership experience in a technical support environment.
Strong knowledge of Windows Server OS Active Directory Group Policies SharePoint Online PowerShell scripting and user account management.
Advanced understanding of networking principles: TCP/IP DNS DHCP VPN SMTP VoIP and monitoring tools.
Excellent communication problem-solving and multitasking skills.
Demonstrated ability to take ownership drive initiatives and deliver results in a lead capacity.
Customer service orientation and commitment to continuous improvement.

Additional Information :

Workplace

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Our office is based in Plano east of I75 near E. Park Blvd just North of Historic Downtown Plano.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**

Remote Work :

Employment Type :

Full-time

We are seeking a Lead PC Support Technician to oversee and coordinate technical support operations for our corporate and field desktop environments. This role is responsible for providing expert-level support mentoring junior technicians and driving continuous improvement in end-user computing servi...

Key Responsibilities

Team Leadership: Supervise mentor and train PC Support Technicians; assign tasks and monitor performance to ensure high-quality service delivery.
Technical Escalation: Serve as the primary escalation point for complex technical issues providing advanced troubleshooting and resolution.
Team Task Management: Oversee the PC Support ticket queue ensuring timely and effective incident resolution and customer satisfaction.
Project Coordination: Collaborate with IT teams and business units to align desktop support initiatives with organizational goals and IT strategies.
Vendor Management: Liaise with vendors and partner with leadership to evaluate new technologies manage relationships and recommend improvements.
System Maintenance: Lead the installation configuration and maintenance of desktop hardware software and operating systems (Windows 11/10 Office 365 etc.). Steam line deployment packages using at-scale automation and deployment tools.
Performance Monitoring: Analyze desktop infrastructure performance identify areas for improvement and implement efficiency enhancements.
Documentation: Maintain accurate records of support activities procedures and system configurations.
User Support & Training: Partnering with Learning & Development Teams provide expert support and training to corporate and field users; develop knowledge base articles and training materials.
Security & Compliance: Ensure desktop environments adhere to security policies compliance standards and best practices. Assist with evidence for SOX compliance on system processes. Knowledge of certification frameworks and compliance requirements.
Onboarding and Access Management Develop and maintain an onboarding checklist. Create configure and verify user account creation across systems (e.g email network applications). Prepare deploy and track hardware for new hires. Collaborate with HR IT Security and Department managers to ensure proper role base access.

Qualifications :

8 years experience in Corporate Desktop Support including Windows 11/10 Microsoft Office Suite and Office 365 administration.
Proven leadership experience in a technical support environment.
Strong knowledge of Windows Server OS Active Directory Group Policies SharePoint Online PowerShell scripting and user account management.
Advanced understanding of networking principles: TCP/IP DNS DHCP VPN SMTP VoIP and monitoring tools.
Excellent communication problem-solving and multitasking skills.
Demonstrated ability to take ownership drive initiatives and deliver results in a lead capacity.
Customer service orientation and commitment to continuous improvement.

Additional Information :

Workplace

Our office is based in Plano east of I75 near E. Park Blvd just North of Historic Downtown Plano.

**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**

Remote Work :

Employment Type :

Full-time

Key Skills

MAC
Active Directory
Software Packages
POS
Windows
Dos
Sharepoint
Troubleshoot
Desktop
PC
Powerpoint
hardware
AS 400
Service Calls
CNA

Apply Now

About Company

Public Storage

Public Storage built its first self-storage facility in 1972. Today were the nations largest self-storage provider and we couldnt have done it without the support and dedication of all our team-members. Its our people, the remarkable Public Storage family that makes us the leader ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click