Team Lead Monitoring Success Rate

Noida - India

Monthly Salary: Not Disclosed

Posted on: 18 days ago

Vacancies: 1 Vacancy

Job Summary

About Us:

Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the role: For this role an individual will be leading a group of individuals monitoring daily/weekly/monthly progress coordinating with different internal stakeholders payment solution/services.

Expectations/ Requirements:

Able to understand product flow and user journey.

Troubleshoot production issues to find the root cause and find solutions that may be related to product configurations server issues bank-related or coding defects.

Act as a liaison between the client and engineering teams to find quick and meaningful resolutions to technical issues.

Data-driven and perform complex analysis to identify the root cause of an issue Perform regular monitoring of production systems.

Track open issues and update clients as needed.

Payments Gateway and Integrations knowledge is a plus (API and SDKs)

Able to Analyze Transaction Failures Payment Flows API Issues & Staging Issues.

Manage a team for driving efficiency & team development.

Excellent team player with strong interpersonal skills and be able to interact with multiple internal teams / Key account managers/ Customers.

Superpowers/ Skillsthat will help you succeed in this role

High level of drive initiative and self-motivation

Ability to take internal and external stakeholders along

Understanding of Technology and User Experience

Love for simplifying

Growth Mindset

Willingness to experiment and improve continuously

Be a brand ambassador for Paytm Stay Hungry Stay Humble Stay Relevant!

Why join us:

Merit based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in Indias fastest growing Fintech Organization. Agile democratic setup that gives space to your creativity offers opportunity to work at scale coupled with an environment that encourages diverse perspective at all times.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

About Us: Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to th...