Software Engineer II VoIP
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
About the Team
The Voice Client Team is responsible for delivering critical voice call capabilities for our customer call and contact centre solutions. Our focus is on providing high-quality audio and seamless communication experiences. The team develops native applications for macOS and Windows along with web-based applications using the latest web technologies.
We work closely with our customers to understand their needs quickly address concerns and continuously enhance our productsensuring exceptional customer experience and measurable business impact.
Role Purpose
The role is focused on identifying customer challenges leveraging the Five9 Voice Platform and delivering customer value through solution implementation and ongoing support. This position involves close collaboration with cross-functional teams and occasional direct interaction with customers.
Key Responsibilities
Work as part of an agile team to design and develop a scalable highly available global voice platform.
Apply performance and scalability principles in software development.
Collaborate with Product Managers Architects Engineering Leads and QA Engineers to deliver robust solutions.
Mentor and guide junior developers to foster a culture of technical excellence.
Participate in code reviews and contribute to continuous improvement initiatives.
Required Skills and Qualifications
5 years of experience in software development and VOIP system troubleshooting.
Strong understanding of WebRTC (in browsers) and/or SIP signalling.
Expertise in JavaScript with at least 2 years of hands-on experience in either C or Java.
Experience with debugging audio media analysis and use of troubleshooting tools.
Proven experience in solving complex technical problems within distributed systems.
Familiarity with Agile/Scrum methodologies.
Strong ownership mindset proactive attitude and excellent communication skills.
Bachelors degree (or higher) in Computer Science Engineering or a related field.
Preferred / Desirable Skills
Understanding of VOIP protocols such as SIP RTP RTCP and other network protocols.
Experience in Telecom or IoT domains.
Background in Contact Centre IVR Virtual Agents or Telecommunication Service Provider environments.
Additional Information
This position requires on-call availability as part of the support rotation.
Key Stakeholders
Product Management Team
Customer Support Team
Engineering & QA Teams
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- Data Structures
- JavaScript
- Software Development
- Java
- Distributed Systems
About Company
Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!
