On Call Support

Join the After Hours Team with Tribute Home Care and play an important role in setting a new standard in elder care.

Make a difference - Find meaning - Lead - Collaborate - Grow
Have a voice - Laugh - Love your team

Tribute Home Care is looking for an On Call Support Manager to work on Wednesday and Saturday nights from 5:00PM EST - 8:30AM EST. This is a great position for someone who is detail-oriented customer-service focused has strong problem-solving skills and is seeking meaningful mission-driven work.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

A day in the life

In this role you will warmly promptly and professionally answer calls from Caregiver Associates current clients and their representatives potential clients inquiring about Tributes service and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises showcasing strong communication and problem-solving skills.

Tribute is seeking candidates who are regularly available to work Wednesday and Saturday nights from 5:00 PM - 8:30 AM EST with occasional flexibility to cover other overnight or weekend shifts.

This overnight role offers pay for the full shift including the quieter hours when you can typically rest or sleep. Youll need to be able to answer overnight calls as they come in but most nights are calm with activity picking up in the in the early morning hours between 5 AM EST - 8AM EST.

What you need to be qualified for this position:

• Candidates for this role must live within commuting distance of Tributes Framingham MA office to attend occasional trainings and company events.
• At least 1 year of administrative experience in health care elder care or human services
• A Bachelors degree from an accredited college
• Prior experience in a remote working environment
• Strong problem-solving skills and the ability to multitask
• Unwavering passionate commitment to the customer experience and service excellence
• Strong writing and verbal communication skills
• Proficiency with Microsoft Office
• Calm demeanor and patience
• Attention to detail and strong organizational skills

Benefits of working at Tribute:

• Strong mission-driven culture
• Fun collaborative and supportive team that you will love working with
• Opportunities for growth
• Autonomy and flexibility
• Paid time off
• Ability to work from home / remote as desired
• Equipment provided

Are you ready to join the team

If you think this opportunity aligns with your interests passions and experience the next step is to complete our application. You will be asked to provide your resume and answer a few job-specific questions. One question will ask you to share in your own words why youre excited about this role and why youd thrive on the Tribute team. Our hiring team values hearing what motivated you to apply and how your background and experience would make you thrive at Tribute.

Interested in learning more about working at Tribute Hear from members of the team on our YouTube Channel: Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Our company is a true meritocracy and we invite you to come as you are.