Technology Support Specialist

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect innovation and collaboration.

The Technology Support Specialist is an integral part of Lathams Technology & Information Services team and will be responsible for providing support to the office by resolving desktop notebook and remote computing issues while providing support to printers Multi-Functional Devices (MFDs) and mobile devices including configuring and troubleshooting. This role will be located in our Boston office.

Other key responsibilities include:

• Providing assistance to end users for firm-approved applications using a variety of different methods; applications include Microsoft Office iManage ChangePro Intapp Time (DTE) Remote Desktop Services VPN and other applications as deemed necessary
• Performing regular maintenance on desktop and notebook computers printers monitors and peripheral hardware
• Setting up and configuring desktop and notebook computers and printers
• Meeting and coordinating with other local Technology department members on product installation training and support and assisting or running projects on various issues as needed
• Setting up conference rooms to use technology services (e.g. presentations video conferencing and audio/visual elements)
• Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
  

Wed love to hear from you if you:

• Display knowledge and proficiency in a wide variety of software programs including Windows OS and Microsoft Office 365 (Word PowerPoint Excel and Outlook) iManage 10 and Litera ChangePro
• Demonstrate advanced knowledge of standard hardware components and peripherals
• Possess working knowledge of printer and MFD hardware/settings to perform basic support

And have:

• A high school diploma or an equivalent
• A bachelors degree or an equivalent in Computer Science or Information Systems preferably
• A minimum of two (2) years of technology support experience with PC hardware/software
• A minimum of two (2) years of experience in a customer-focused role preferably
• Experience with software installations and upgrades training and technical documentation preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:

• Healthcare life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
• Professional development programs
• Employee discounts
• Affinity groups networks and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages for each such violation among other things.

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