Client Success Specialist II EcoSure

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Ecolab is seeking aClient Success Specialist I to join its EcoSure division an industry leader in brand protection programs to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards guest experience food safety public health workplace safety and product quality. EcoSure clients include top brands in the hospitality industry including foodservice and hotels as well as convenience stores facilities and long-term care. We are seeking professionals to play a critical role in developing meaningful client partnerships and revenue generating growth opportunities.

Responsibilities:

Present industry leading data driven business reviews geared towards client solutions and recommendations.
Internal field specialist communication and problem solving which includes customer program education coaching and question clarification.
Direct customer email and phone communication which includes managing customer concerns requests and general program inquiries.
Dynamic and innovative ad hoc report creation and execution.
Data driven analyses and recommendations to help customers execute on objectives and drive a culture of brand protection and food safety awareness.
Cross-functional relationship building with IT program insights finance field and corporate accounts.
Collaborate with other divisions of Ecolab to support our customers.
Initial set up and maintenance of customer programs through database set up and project management.
Manage customer expectations and program components to be implemented by internal teams.

Requirements:

Bachelors Degreewith Minimum of one year customer service experience in retail hospitality call center or professional business environment.
Intermediate user of Microsoft Excel Word PowerPoint Outlook and Salesforce.
Immigration sponsorship not available for this role.
Excellent verbal and written communication skills.
Strong analytical and organizational skills.
Ability to provide limited periodic support for field operations associates during nights and weekends as business needs.
Excellent time management skills with ability to multi-task and prioritize to meet deadlines.
Ability to be productive in both team and self-supporting environments.
Ability and willingness to travel for business (minimally).

Required Experience:

Responsibilities:

Present industry leading data driven business reviews geared towards client solutions and recommendations.
Internal field specialist communication and problem solving which includes customer program education coaching and question clarification.
Direct customer email and phone communication which includes managing customer concerns requests and general program inquiries.
Dynamic and innovative ad hoc report creation and execution.
Data driven analyses and recommendations to help customers execute on objectives and drive a culture of brand protection and food safety awareness.
Cross-functional relationship building with IT program insights finance field and corporate accounts.
Collaborate with other divisions of Ecolab to support our customers.
Initial set up and maintenance of customer programs through database set up and project management.
Manage customer expectations and program components to be implemented by internal teams.

Requirements:

Bachelors Degreewith Minimum of one year customer service experience in retail hospitality call center or professional business environment.
Intermediate user of Microsoft Excel Word PowerPoint Outlook and Salesforce.
Immigration sponsorship not available for this role.
Excellent verbal and written communication skills.
Strong analytical and organizational skills.
Ability to provide limited periodic support for field operations associates during nights and weekends as business needs.
Excellent time management skills with ability to multi-task and prioritize to meet deadlines.
Ability to be productive in both team and self-supporting environments.
Ability and willingness to travel for business (minimally).

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

Ecolab

Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.

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