Officer, Customer Correspondence
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Job Location:
Monthly Salary:
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Job Summary
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
Job Responsibilities:
- Handle customer written enquiries received by email and letter in accordance with company procedure standard and KPIs. Conduct investigation and work with other department on case resolution. Resolve escalations and ensure customers concerns and needs are effectively addressed.
- Identify service gaps (e.g. addressing inconsistency inefficiencies best practices emerging trends etc.) through case handling and discuss with the Manager to drive relevant departments to improve customer experience.
- Support ad-hoc assignments from managers.
Job Requirements:
- Tertiary education
- 3 years of working experience in customer service
- Strong organizational and time management skills
- Attention to detail and ability to maintain accuracy in data entry
- Experience in insurance or financial services industry
- Qualified license of IIQE 1 3 and 5 is an advantage
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Unclear Seniority
Key Skills
- Computer Hardware
- Corporate Paralegal
- CNC
- Lab Technology
- Air Pressure Handling
About Company
พรูเด็นเชียล ประกันชีวิต (ประเทศไทย) มุ่งมั่นที่จะช่วยให้คุณก้าวหน้าในชีวิต โดยเราให้ความใส่ใจอย่างเต็มที่เพื่อการบริการที่เป็นเลิศแก่คุณ ค้นหาวิธีที่เราจะสามารถช่วยเหลือคุณได้ที่นี่ ... View more
