Account Manager UK

At Paymentology were redefining whats possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard Visa cards at scale across more than 60 countries.

Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of shared or dedicated processing instances. Its this global reach and innovation that sets us apart.

Were looking for an Account Manager to take ownership of client relationships overseeing performance retention and growth across a diverse global portfolio. This role acts as the primary point of contact for clients ensuring their needs are met efficiently while driving satisfaction and long-term success. Youll collaborate closely with internal teams use data-driven insights to guide decision-making and identify opportunities for upselling and expansion.

If youre experienced in client relationship management strategic growth initiatives and enjoy operating in a fast-paced fintech environment this is your opportunity to make a meaningful impact across global markets.

• Understand the unique needs and goals of each client
• Monitor and analyse client account performance and ensure issues are addressed proactively
• Act as the primary point of contact for client issues or concerns
• Maintain oversight of client Zendesk tickets and escalate as necessary
• Coordinate with internal teams to resolve client issues promptly and effectively
• Develop and execute annual client success plans aligned to business objectives
• Identify opportunities for upselling additional services or features
• Assist with contract renewals and negotiations to drive retention and satisfaction
• Use data analytics to assess performance and recommend improvements
• Report regularly on KPIs and client health metrics
• Advocate for clients internally to influence improvements in products and services
• Collaborate with global Account Managers to ensure consistency in client experience
• Maintain accurate records of client communications billing and contractual obligations
• Provide clients with resources and training to maximise service value
• Communicate regularly with clients via calls emails and on-site visits where applicable

At Paymentology its not just about building great payment technology its about building a company where people feel they belong and their work matters. Youll be part of a diverse global team thats genuinely committed to making a positive impact through what we do. Whether youre working across time zones or getting involved in initiatives that support local communities youll find real purpose in your work and the freedom to grow in a supportive forward-thinking environment.

Requirements:

What it takes to succeed:

• Strong sense of urgency and responsiveness to client needs
• Ability to grasp new technologies and a keen interest in fintech and payment innovation
• Time management and multitasking skills to manage multiple clients across time zones
• Resilient mindset with the ability to work under pressure and focus on successful outcomes
• Excellent analytical and data interpretation skills
• Strong negotiation and communication skills both written and verbal
• Attention to detail and a customer-centric approach
• Fluency in English French and/or German (verbal and written)

Education and Experience:

• Higher education preferred in Management Marketing or Business (or equivalent work experience)
• 57 years of experience in account management sales or customer success supporting enterprise-level clients in fintech or SaaS companies
• Experience in the payments industry and stakeholder management
• Demonstrated success working in a dynamic fast-changing environment with a global mindset
• Experience in an industry operating on a 24/7 basis is advantageous