Social Media & Chat Support Associate

About Cartrack

Cartrack is a leading global telematics and mobility solutions provider trusted by businesses across Asia and beyond to transform how fleets drivers and communities connect. With innovation at its core Cartrack empowers organizations to achieve efficiency safety and growth through data-driven technology and a strong focus on client experience.

About the Role

Were looking for an enthusiastic and detail-oriented Social Media & Chat Support Associate to join our growing this role youll be the first point of contact for customers and followers across all communication channels from social media messages to live website chats and emails.

Youll help ensure every inquiry is answered promptly professionally and in line with our brands voice and tone. This position is ideal for someone who enjoys connecting with people has strong communication skills and thrives in a fast-paced digital environment.

Key Responsibilities

• Monitor and respond to incoming messages comments and inquiries across all platforms (Facebook Instagram TikTok website chat and email).

• Provide timely accurate and friendly responses to customer questions and feedback.

• Escalate complex issues to the appropriate departments when necessary.

• Track common questions and provide insights to improve FAQs and response templates.

• Maintain a consistent brand voice and ensure high-quality interactions.

• Collaborate with the marketing and customer support teams to improve engagement and customer satisfaction.

Qualifications

• Bachelors degree or equivalent work experience (fresh graduates are welcome to apply).

• Excellent written English and communication skills.

• Familiarity with major social media platforms and web chat systems.

• Strong attention to detail and ability to multitask.

• A customer-first mindset and problem-solving attitude.

Nice to Have

Experience in customer service community management or social media moderation.

Basic knowledge of CRM or social media management tools (e.g. Zendesk Sprout Social Hootsuite etc.).

Why Join Us

Opportunity to grow in a dynamic tech-driven environment.

Supportive team culture and continuous learning opportunities.

Be part of a brand that values customer connection and digital innovation.

Apply now!